Techno-Functional Consultant - RPA Solutions

Strategic Direction Summary

Contributes to the organization by delivering high-quality service that clients see Buchprufer as their

IT Services firm of choice.

Position Summary

The Techno Functional Consultant perform diversified IT support services under the team lead/ manager direction with minimum assistance. Techno Functional Consultant can make decisions on routine jobs except for unusual issues and circumstances. When such a situation arises, outline them to the IT manager, Directors or Partners and then act on their advice.

Performance Appraisal : Three-six months probation review, and then a Half-yearly review based on the calendar year

Key Accountabilities

• Key Result Area :
• Handle hardware and software technologies and developing innovative solutions
  
  

Major Activities

• Provide guidance with process design.
• Design, develop, and test automation workflows.
• Deploy RPA components including bots, robots, development tools, code repositories and logging tools.
• Support the launch and implementation of RPA solutions.
• Create process and end-user documentation.
• Assure the quality of the automation (QA processes).
• Work with Business Analysts, Scrum Masters, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business impacting projects.
• Work directly with clients to capture business requirements and translate them into technical approaches and designs that can be implemented.
• Collaborate with development team members to ensure proper implementation and integration of the solutions.
• Support deployments or troubleshoot production issues outside of work hours and participate in an on call rotation as-needed.
• Maintain current knowledge of relevant technologies and business processes.
  
  

General

• Adhere to HR policies and procedures.
• Necessary steps should be taken to protect the firm's interest.
• Ensure minimum chargeability requirements.
• Ensure a minimum PMS score of 3.9 consistently for further progression
  
  

Essential

Skills And Knowledge :

• Ability to conduct in-house training to increase end-user proficiency.
• Ability to develop and maintain internal error logs and provide support.
• Proficiency in providing efficient web-portal support.
• Ability to ensure optimal system functionality by monitoring performance metrics.
• Advanced knowledge of data protection and software encryption.
• Ability to keep up with IT trends and innovation.
  
  

Desirable : Knowledge of business processes and software technologies

Personal Attributes

Essential :

• Strong attention to detail and analytical skills.
• Superior time and project management skills.
• Ability to present technical details to non-technical audiences.
• Excellent problem solving/analytical skills and complex troubleshooting methods.
• Ability to work through ambiguous situations.
• Excellent presentation, verbal, and written communication skills.
• Self-motivated, able to work independently, and able to take initiative without always being directed.
• Ability to multitask in a fast paced environment and prioritize the most critical tasks and projects.
  
  

Desirable : Positive, Proactive AND DEVELOPMENT :

Essential : Bachelor's degree in computer science, information technology, information systems, computer engineering, or similar.

Desirable : Relevant certification in related field

(ref:hirist.tech)