Information Technology Services Manager

Isha Foundation


Date: 1 week ago
City: Coimbatore, Tamil Nadu
Contract type: Full time

Dear Candidate,

We have a requirement for IT Service Manager for Isha Foundation, Coimbatore. Please find below the job details:

Job Responsibilities:

● Design and develop ITSM solutions using Jira and other tools, e.g., ServiceNow, BMC

Remedy, etc.

● Customize and configure ITSM applications to meet organizational needs.

● Collaborate with stakeholders to gather requirements and translate them into technical

specifications.

● Implement best practices for ITIL processes, including incident, problem, change, and

configuration management.

● Monitor system performance and troubleshoot issues to ensure optimal functionality.

● Conduct testing and validation of ITSM solutions prior to deployment.

● Provide training and support to end-users and IT staff on ITSM tools and processes.

● Document development processes, system configurations, and user guides.

● Stay current with industry trends and emerging technologies to enhance ITSM

capabilities.


Skills/Competencies Required:

  • ITIL certification or other relevant certifications.
  • Experience with cloud-based ITSM solutions.
  • Familiarity with Agile methodologies.


Interested candidates please forward your resume.


Regards,

Priya Rajan


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