Direct to Consumer - US Deposits (Backoffice Fulfillment) - Specialist - Bengaluru/Hyderabad - Pipeline Req:

Job Description

YOUR IMPACT

We are looking for customer services professionals to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?

OUR IMPACT

Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, team members play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. You will join and support our US Deposits function in Hyderabad/Bengaluru.

Job Summary & Responsibilities

The Back Office Specialist is responsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, and correspondence.

• Provide support for customers with various online retail deposit products such online savings accounts and certificate of deposits
• Access multiple electronic systems and document steps taken to efficiently service the customer
• Participate in projects to drive operational excellence
• Completion of ongoing compliance and remedial training as scheduled
• Meet established goals for all metrics, including quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers.
  
  

Basic Qualifications

• Minimum Graduation
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
• 1 years of experience in financial services/banking environment/regulations
• Strong problem solving and analytical/accounting skills
• Ability to multi-task in a fast paced environment
• Excellent communication skills, both verbal and written
• High level of accuracy and attention to detail
• 1 – 3.5 years of relevant experience
• Experience in delivery of customer service
  
  

Preferred Qualifications

• Experience in a retail banking environment/Insurance environment
  
  

WEALTH MANAGEMENT

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

MARCUS BY GOLDMAN SACHS

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

The Goldman Sachs Group, Inc., 2024. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer