Process Manager - Associate

Job Description

You are a strategic thinker passionate about driving solutions in Process Management. You have found the right team.

As a Process Management Associate in our Finance team, you will spend each day defining, refining and delivering set goals for our firm.

You will be responsible for facilitating conversations with internal business partners and subject matter experts to gather information to create and publish procedures, job aids, and reference information., and publishing the final content. You will be accountable for day-to-day management of content in your assigned topics, ensuring formal review and approvals are obtained as well as the annual evergreen process. Over time, you are expected to become a subject matter expert on specific business topics and processes related to the topics you manage.

Job Responsibilities

• Prefer process management experience with business processes, and writing procedures, job aids, and reference materials.
• Adopt a process improvement mindset with the intent to be a subject matter expert for assigned topics. Analyze data/information to determine tactical and strategic impacts.
• Lead and facilitate business process/procedure conversations effectively with business partners/subject matter experts.
• Demonstrate proven collaboration and relationship-building skills across lines of business and with partners at all levels of the organization.
• Apply a process improvement and controls mindset and skills to enable evolution from the current to future state.
• Identify gaps and opportunities for improvement and/or efficiencies in existing processes.
• Respond and adapt to change.
• Work effectively in a fast-paced, always-changing environment.
• Prefer experience with Adobe Dreamweaver and/or knowledge management tools/systems.
• Participate in the development of goals and execution of strategies within the organization.
• Make decisions guided by policies and/or established processes. Function as an individual contributor with advanced knowledge of the area of specialization and significant exposure across the JPMWM channels.
  
  

Required Qualifications, Capabilities, And Skills

• Process improvement and controls mindset and skills that enable vision of evolution from current to future state while identifying gaps and opportunities for improvements / efficiencies
• Excellent written and verbal communication skills
• Conflict resolution, change management, influencing, project management, delegation, and coaching skills
• Line of business, business process and procedures, and business applications knowledge
  
  

Preferred Qualifications, Capabilities, And Skills

• May be required to have business-specific skills or certification
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.