Crm Executive

Key Responsibilities

Customers Interaction and Support:

• Serve as the main contact for customers, understanding theirissues and providing solutions over calls and emails.
• Manage customers relationships by addressing concerns promptly and maintaining regular communication.
• Escalate complex issues to the appropriate departments while ensuring customers are informed throughout the process.
  
  

CRM Management

• Use CRM tools to manage and update customers information, ensuring data accuracy.
• Track and document customers interactions and resolutions within the CRM system.
• Generate and analyze reports from CRM tools to monitor customers satisfaction and identify areas forimprovement.
  
  

Customers Retention

• Proactively engage with customers to ensure their needs are met and they remain satisfied with the services provided.
• Identify opportunities to enhance customers relationships and increase customer retention. Coordination and Collaboration:
• Work closely with internalteams such as sales, marketing, and customer support to ensure a cohesive approach to customers management.
• Communicate customers feedback to relevantteams to improve service delivery and product offerings.
  
  

Continuous Improvement

• Stay informed about the latest CRM practices and tools to continuously improve customers management processes.
• Suggest and implement enhancements to customers communication and issue resolution processes.
  
  

Qualifications

Bachelor's degree in business administration, Customer Service, or related field.

Experience in a customer-facing role, preferably in a CRM or customers management capacity.

Strong communication skills, with the ability to effectively manage customers interactions. Ability to handle customers issues calmly and professionally. Strong organizational skills and attention to detail.

This job is provided by Shine.com