Associate Manager, Lending Operations

Job Summary

RETAIL AND BUSINESS BANKING SUNDRY AND SUPENSE ACCOUNTS RECOCILATION AND INVETIGATION INLINE WITH GROUP POLICIES AND AGREED DOI’S

Strateg*

Living Groups values and ensure adherence to the Groups GCOC. Work on handling financial reconciliation & investigation of CPBB customers wherever Standard Chartered provides service

Business

• Undertake processing and decision making as per the Department Operating Instructions (as related to area of responsibility) and within the timeliness and accuracy standards specified. Functioning as Responsible Person (as per Operational Risk Management and Assurance Model), to undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls; to assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
• To maintain all required controls and procedures as detailed in DOI
• Adhere to Operational Risks plus Legal and Compliance requirements as instructed by Sr Manager / AVP etc.
• Maintain a positive working relationship with personnel of other Units/Divisions of the Bank
  
  

Key Responsibilities

Processes*

• Uphold the values of the Group and Company at all times
• Comply with all applicable rules / regulations and Company & Group Policies
• Contribute to efficient functioning of the Unit
• Continuously improve in productivity to the standards prescribed for the process from time to time
• Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
• Ensure team performs error free reconciliation and investigation as per procedures and DOIs / Reconciliation Policy using reports from various necessary applications.
• Effectively reducing the error rate & adherence to all controls and checks.
• Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments including IT / IS.
• Ensure effective follow ups and escalations, both internal and external, in resolving outstanding items and all process and system issues, strictly as per agreed SLA / matrices / DOI
• Assist Manager/Sr Manager for process mapping and automation / improvement efforts.
• Assist Managers in testing and take over activities for new processes ; Senior Managers in efforts towards achieving the same.
• Maintain and update site-specific process notes, and matrices covering authorised personnel
• for recon-related queries, escalation contacts, sending reports, mailing lists for all reports & broadcasts etc. Assist Manager / Controls team in obtaining positive confirmation of the matrices at the frequency as specified in the DOI
• Ensure adherence to all SLAs and proper updation of all logs such as time updation, system downtime, and exceptions log.
• Assist in updation and implementation of Business Continuity Planning (BCP) documents and tests.
• Undertake any activity as may be advised by Line Manager, Senior Manager or Head, GBS in line with DOI
• Maintain Learning Development Plan (LDP) and ensure participation in training programs organized within the department, by the concerned Training Team / OL.
• Act as authorized person for GBS archives and records with M/S Crown Archival Agency Follow up and maintain proper records of archived documents.
• Effective Cost Control of the Team + Unit as a whole and aim for reduction on an ongoing basis.
• Readiness for Audits – External/Internal
• Contribute to increasing productivity of the Team.
• Work to reduce System Downtime
• Contribute to projects at Department and Group level
• Work to reduce Overtime in the Team
• Assist updation of PRA
• Clean desk policy & 6s. Drive 6s within the department, in the process deriving results of efficiency through saving time, energy & cost
• To identify and report all exceptions on non compliance with standard controls
• To identify and report all weaknesses inherent in the standard controls
• Delegation of authority as applicable will be issued depending on the Roles and responsibilities handled
  
  

Skills And Experience

• Reconciliation
• Stake holder management
• Accounting nature
• Excel
  
  

Qualifications

For Grade F: > between 6 to 8 years of experience with the following skills

• People Management Skills
• Stake Holder Management
• Communication skills
• Multi Tasking
• Decision making
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.