VP, Account Management Strategy (L12)

E2500110-3

Job Description

Role Title: VP, Account Management Credit Strategy (L12)

Company Overview

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
  
  

Organizational Overview

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recovery – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose

VP, Account Management Credit Strategy will have the opportunity to work on major business initiatives in the Credit Account Management team that contribute to Synchrony Financials’ growth and productivity objectives, you will be responsible for developing, delivering and monitor the performance of CLD and Closure strategies developed. This role enables you to work directly with the business in catering to the end-to-end analytical needs and will have the opportunity to work with cross-functional teams and leverage state of the art tools (viz., SAS, FICO AWB) and expected to manage communication rhythm with stakeholders on a regular basis. The VP also manages a team of 6 analysts aligned under several Account Management sub pillars. The position reports into VP, Credit Strategy Leader, within the India Credit Organization.

Key Responsibilities

• Develop and support Best-in-class analytic solutions/algorithms for a large subset of CLD and closure strategies as part of Account Management Credit Strategy team within the Credit functions as required.
• Building strategies using FICO AWB decision trees leveraging several scores.
• Leverage internal and external customer and account information (New variable analytics & integration) – use numerical, computational and operations research techniques to solve for optimal customer credit strategies.
• Propose new strategies, perform data analyses supporting the same, and secure approval from credit tollgate, Legal, Compliance, Fair Lending as and when necessary.
• Work closely with client/portfolio teams to develop and implement customer account management strategies across the businesses, and support tracking/reporting of champion/challenger strategy tests including preliminary analysis of the performance of the different strategies.
• Documentation of requirements and discussion/specification with the implementation team.
• Pre and post validation of implemented strategies to ensure accuracy of change.
• Ensure Strategy documentation is comprehensive, accurate and always current.
• Understand requirements and create reports/analytics based on ad hoc requests & streamline processes and perform other duties and/or special projects as assigned.
• Lead or participate in ad-hoc projects and analyses, as requested.
• Mentor India strategy team members on projects/business questions serving as primary delegate for manager.
• Perform other duties, as necessary.
  
  

Required Skills/Knowledge

• Bachelor's degree with quantitative underpinning (i.e., Data Science, Computer Science, Risk, Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 10+ years of experience in Analytics ideally in support of Risk, Credit, Consumer Lending, or other relevant professional experience; OR in lieu of a degree, 12+ years of experience in Analytics ideally in support of Risk, Credit, Consumer Lending, or other relevant professional experience.
• Minimum 5+ years of experience in SAS, SQL, Excel, Word and PowerPoint
• Experience working with Decision Trees and other statistical tools.
• Ability to work with large or complex datasets.
• Experience working with cross-functional project teams.
• Strong PC proficiency (Microsoft Suite, including Word, Excel and PowerPoint).
• Experience presenting to senior leadership.
• Strong written and verbal communications skills.
• Strong self-starter balanced with desire to achieve team goals.
• Ability to handle sensitive issues with uncompromising integrity and confidentiality.
• Demonstrated leadership. Experience managing/ mentoring talent
  
  

Desired Skills/Knowledge

• Prior Credit Strategy Development/ Risk Management experience
• 5+ years demonstrated success developing and delivering advanced analytics solutions
• Master's degree in a Quantitative Related Field
• Proven analytical and decision-making skills
• Experience developing scoring models or decision-tree segmentations
• Ability to independently manage processes, Self-motivated and drive continuous process improvement
• Strong communications, problem solving skills & attention to detail
• Demonstrated ability to apply strategic thinking toward tactical execution
• Experience working with cross-functional project teams
  
  

Eligibility Criteria

Bachelor's degree with quantitative underpinning (i.e., Data Science, Computer Science, Risk, Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 10+ years of experience in Analytics ideally in support of Risk, Credit, Consumer Lending, or other relevant professional experience; OR in lieu of a degree, 12+ years of experience in Analytics ideally in support of Risk, Credit, Consumer Lending, or other relevant professional experience

Work Timings

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal)
• L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible
• L10 and above Employees can apply
  
  

Grade/Level: 12

Job Family Group

Credit