Store Manager

Reliance Retail


Date: 1 week ago
City: Dhanbad, Jharkhand
Salary: ₹600,000 - ₹800,000 per year
Contract type: Full time
Skills:
Leadership, Inventory Management, Customer Service, Visual Merchandising, Sales Management, Team Building, Budgeting, Problem Solving,

Job Purpose

Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

Key Performance Indicators

  • Business Management: Gross Margin, SOH Segment & Brand mix
  • Discount Management
  • Brand share
  • Finance - Paper/card VM Implementation.
  • Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.
  • Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.
  • People Management.
  • Business Acumen - profitability, Competition.
  • Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

  • Functional Competencies
  • Operational Effectiveness
  • Finance Management
  • Analysis and Problem Solving
  • Results Orientation
  • Behavioural Competencies
  • Self-Development
  • Emotional Intelligence
  • Customer Service Orientation
  • People Management
  • Communication
  • Teamwork and Collaboration

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Deputy Manager - Digital Product Finance - Prime

Bajaj Finserv, Dhanbad, Jharkhand
5 days ago
Location Name: Gobindpur JHJob Purpose“This position is open with Bajaj Finance ltd.”Duties And Responsibilities Responsible for end to end ARU activities Responsible for Campaign management, Lead management, Retailer activate Would steer implementation and drive of Special initiatives FTE & FOS Engagement programRequired Qualifications And Experience Candidate should be management graduate with 2-3 years of work experience Excellent communication skills. Proficient...

Sales Executive

Cargill, Dhanbad, Jharkhand
2 weeks ago
Job Purpose and ImpactThe Sales Executive will participate in face to face and remote selling to new and existing customers, selling directly or indirectly through various sales channels. In this role, you will help assess customer needs and suggest appropriate products, services and solutions.Key Accountabilities Help develop and deliver sales bids, proposals, presentations and participate in conducting product demonstrations. Help...

Application Engineer

Solvers India, Dhanbad, Jharkhand
4 weeks ago
Job Title: Application Engineer Location: Dhanbad, Jharkhand Company: METERDI Instruments India Pvt Ltd Job Type: Full-Time Experience: 1-4 Years Job Description: METERDI Instruments India Pvt Ltd is seeking a skilled and motivated Application Engineer to join our team. The ideal candidate will have hands-on experience with Non-Destructive Testing (NDT) instruments such as Hardness Testers, Roughness Testers, and other related equipment....