Software Engineer - Intermediate

Equifax


Date: 1 week ago
City: Pune, Maharashtra
Contract type: Full time
Salesforce L2 Support

Job Description

 What you’ll do :

  • Document, discuss and resolve business, data, and reporting issues within the team, across multiple functional teams, and with business stakeholders.
  • Resolve escalated service requests regarding data and CRM Systems.
  • Manage basic system administration, modify page layouts, generate reports and dashboards, fields, ensure backups function correctly, and perform other routine tasks.
  • Manage user and license information, including new user setup/deactivation and creating roles, profiles, permissions, and public groups.
  • Debug & analyze the errors/issues that users are experiencing.

What experience you need :

  • Bachelor's degree in Computer Science, Data management, Data Science, Information Technology, or a related field.
  • 3+ years of work experience, including 1+ year of experience working directly with Salesforce orgs
  • Experience implementing and developing in Apex, Visualforce.
  • Strong attention to detail, and superior organizational skills
  • Highly organized; able to effectively prioritize and balance multiple efforts; detail-oriented
  • Excellent verbal and written communication skills; ability to simplify and summarize complex topics. Ability to be an active participant in various meetings
  • Advance knowledge of MS office Suite like Documents, Excel etc.
  • Strong problem-solving skills and analytical abilities
  • Driven, friendly, approachable attitude
  • Ability to multi-task and adapt to changes quickly
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Experience with tools like Data Loader or Salesforce Inspector etc.
  • Utilize Data Loader/DataLoader.io and Excel to conduct data clean ups, data uploads, and expediting of sales processes.
  • Valid Cloud Certification is Mandatory

What could set you apart :

  • Any Salesforce Certification.
  • Understanding of Jira & ServiceNow.
  • Speaks Portuguese Fluently

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