Senior Business Operations Analyst - Payments

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

• Work on payments initiatives with banks and institutions, focusing on technological interventions and stakeholder coordination.
• Manage business and ad hoc reporting using Excel & SQL, ensuring accurate and timely insights.
• Develop and maintain relationships with payment stakeholders to foster collaboration and innovation.
• Drive execution excellence with a customer-first approach to resolve pain points promptly.
• Monitor transaction success rates, analyze data, and implement enhancements for improved products and processes.
• Coordinate with Customer Support for issue resolution and maintain Bank and Network relations.
• Address internal queries and escalations related to payment transactions and collaborate with finance for reconciliations.
• Spearhead integrations and go-live activities with internal and external teams, ensuring seamless operations.
• Make critical business decisions, execute SOPs, and drive continuous improvements.
• Provide proactive insights, leadership, and guidance to improve monitoring and operational efficiency.
  
  

Requirements:

• Minimum work experience of 3-4 years in the operations/payment industry
• Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
• Strong communication skills and ability to negotiate for one's requirements
• Advanced knowledge of Excel and SQL
• Qualifications - B.Tech/MBA preferred
  
  

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
  
  

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

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