Process Expert-7

Acts as the owner of the job file and has responsibility for creating

and updating of shipping documents and Customer Invoices in the system.

Introduction:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

Impact: Your work will directly contribute to the success of our global operations.

Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Requirement:

Owns all SCM Operations activities under file management for the customers under purview.

Key Activities include:

All file management activities post booking. Documentation. System Updates. Operational finance. Proactive communication with customer service in case of exceptions. Supporting Customer Service in customer query resolution and exception handling.

• Deliver a superior customer experience
• Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).
• Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions.
• Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
• Adhere to process and Standard Operating Procedures (STANDARD OPERATING PROCEDURESs) and Internal Operating Procedures (INTERNAL OPERATING PROCEDURESs) during daily operation.
• Identify deviations in process as compared to INTERNAL OPERATING PROCEDURESs and share the same proactively with the customer & reporting head.
• Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in STANDARD OPERATING PROCEDURESs / INTERNAL OPERATING PROCEDURESs.
• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
  
  

• Continuous Improvements
• Work on improving individual’s productivity and accuracy on a continuous basis which results in an enhanced team performance.
• Develop a Kaizen approach to continuously work on process improvements thereby provide efficiency gains.
• Display problem solving skills and effective usage of RCA (Root Cause Analysis) to provide a robust action plan.
• Understand the inputs in the team members’ boards to effectively identify deviations and support the team leaders in providing robust action plans.
  

Attend all eligible training programs to develop self for personal/team

• Financial and bottom-line focus
• Process the necessary documentation in an efficient, cost-effective, and lawful manner. Comply with security measures dictated either by law or by clients.
• Focus on SLAs to avoid penalties.
• Understand application / system cost to optimize the usage, thereby avoiding a cost to the company.
  

Skills and Job Knowledge:

• Education and Experience
• Graduate degree from university or business school.
• 2-3 years relevant working experience(Shipping/Freight forwarding background)
• Diploma in SUPPLY CHAIN MANAGEMENT / Logistics – Added Advantage.
• Working in a BPO or Customer Service processes or Logistics Industry– Added Advantage.
• Desired Skills:
• Excellent command of spoken and written English.
• Good communication & interpersonal skill and should be able to build good working relationship.
• Drive for Results – Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
• Leadership skills, be able to lead, motivate and engage the team members.
• Good Team Player, maintaining a “We first” instead of “I first”.
• Good stakeholder management skills and experience.
• Adapt to changes, basis business requirements.
• Good working knowledge of MS Office products including Word, Excel and PowerPoint.
• Power BI & Business Analyst skills
• Shift Timings :
• Should be ok for Perpetual night shift/ Rotational shifts/Rotational Weekend shift
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].