Pre-Sales - Officer

Larsen & Toubro


Date: 1 week ago
City: Mumbai, Maharashtra
Contract type: Full time
Job Description

As a Presales at L&T Realty, you will manage and convert leads, improve lead management processes, and generate quality walk-ins across projects. This individual contributor role focuses on optimizing lead conversions, increasing revenue, and driving best practices in lead handling.

Key Responsibilities

  • Lead Conversion: Manage leads from multiple sources, aiming to improve conversion rates and contribute 20%+ to the business.
  • Performance Reporting: Monitor lead progress, prepare dashboards, and provide insights to top management.
  • Cross-Project Utilization: Leverage leads across various real estate projects, coordinating with sales for updates on pricing and inventory.
  • Process Improvement: Implement industry best practices and optimize CRM and cloud telephony systems.
  • Call Quality: Review and improve call engagement and lead interaction quality.

Requirements

  • Strong analytical skills and proactive approach.
  • Experience in presales or telecalling, preferably in real estate, aviation, or hospitality.
  • Knowledge of CRM (Salesforce) and cloud telephony systems.
  • Graduate or above.

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