Manager

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function

Job Title:

Assistant Manager / Manager – Soft Service

Date

Department:

Admin & Facilities

Location:

Chennai

Business Line / Function

Admin & Facilities

Reports To

(Direct)

Grade

(if applicable)

(Functional)

Site Lead

Number Of Direct Reports

Directorship / Registration:

NA

Position Purpose

• To provide Safe & smooth working conditions in the office premises
• Ensuring continuity of business through effective coordination of maintenance activities.
• Deployment and implementation of Group/ Department Policies & Procedures
• Implementation of Controls in various activities under Facilities Management function
• Implementation of best industry practices and cost control / savings initiatives.
  
  

Responsibilities

Position Purpose

Roles And Responsibilities

• Supervision & Control on Facilities Management Services
• Supervision & Controlling of Facility Management Team. Shift resource planning & ensuring appropriate.
• Attendance, Recruitment & training of Facility Management staff.
• Liaise and coordinate with Vendors to ensure compliance related to attendance, Leave policies and relevant guidelines.
• Maintain record of Housekeeping/ Pantry consumables.
• Maintenance & Upkeep of Office Premise and Equipment
• Ensure upkeep of office premise through effective deployment & supervision of housekeeping staff
• Deploy & verify various Checklists pertaining to upkeep of office premise.
• Conduct periodic review meetings with the Facilities Service provider and track the action points.
• Ensure 100% implementation of Green chemicals for HK
• Vendor Management
• Coordinate with Service Providers, Suppliers to ensure quality of Services.
• Tracking and timely processing of vendor bills to ensure continuity of Services.
• Provide necessary assistance to Procurement Team for procurement of Material or Service.
• Cafeteria Management
• Coordinate and Support in Cafeteria Vendor selection process.
• Formation of Cafeteria Committee and ensuring periodic meetings
• Preparation & Circulation of Minutes of Meetings and tracking the action points.
• Continuous follow-up and coordination with the Vendor to ensure quality of services.
• Resolution of the complaints of employees.
• Controls & Compliance
• Identify and implement appropriate Controls in various activities and functions.
• Track expiry dates of all the Permissions/ License and ensure timely renewal.
• Ensure Compliance to all applicable policies, procedures, and guidelines (either Statutory and/ or Company).
• Ensure Maintaining Risk and compliance tracker and presenting on monthly basis
• Ensure 100% on time completion of BGV and vigilance checks and publishing reports before onboarding
• Ensure Monthly KPI and it supporting documents
• Ensure Quarterly CLRA audit (Labour Consultant) and follow-ups
• Waste Management:
• Ensure proper storage waste generated and disposal of the same on daily basis
• Ensure proper storage of Carton box & General scrap generated and disposal of the same
• Gardening & Landscaping:
• Ensure manpower deployed as per schedule and regular maintenance is done
• Ensuring the watering, fertilization, pesticide application and replacements of Plants
• Event Management (in-house events under facilities):
• Facility decoration on eve of key national festivals / holidays
• Team building / team connect to bring in good coordination & team work in workplace
• Organization of Team / Client Lunch from Star Hotels
• Organization of High Tea for events
• Mail Room Management:
• Ensure inward / outward courier are sent / received within stipulated time
• Ensure Inward & Outward Courier tracking
• Printed Stationary & Office Stationary:
• Ensure office stationary items ordered are delivered on time without any issue or deviation from Rate Contract
• Ensure printed stationary items ordered are delivered on time without any issue or deviation from Rate Contract
• MIS, Invoice processing and Budgeting:
• Ensure Cost sheets are closed immediately at the of the month
• Ensure invoices to be received and processed before 7th of every month.
• Ensure NDA’s are received at end of every month along with invoice.
• Ensure Invoice Tracker to be maintained and reconciled monthly basis.
• Ensure 100% completion of Budget Vs Actuals and sending report before 20th of every month.
• Ensure Monthly Dashboards are presented before 20th of every month.
• Ensure AMC & Rate Contract trackers are updated on monthly basis
  
  

Technical & Behavioral Competencies

Specific Qualifications (if required) - CFM/SFP certification will be a plus

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Personal Impact / Ability to influence

Decision Making

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to anticipate business / strategic evolution

Ability To Develop Others & Improve Their Skills

Ability to develop and leverage networks

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level

Bachelor Degree or equivalent

Experience Level

At least 10 years