Field Service Executive - Hyderabad

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Leica Microsystems is one of the market leaders in the fields of microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to take well-informed decisions in life-changing procedures. We enable users to gain insights which help answer key questions concerning development and engineering. All of this is achieved with the combination of cutting-edge microscopes and AI-based image analysis.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We currently looking for a Field Service Executive for Hyderabad location. It reports to the Regional Service Manager.

Responsibilities:

• Carries out electrical and mechanical testing as well as product servicing, repair, and/or installation at the customer's location in compliance with maintenance contracts. Diagnoses system failures and determines effective solution. Complex issues are escalated to a higher level of technical assistance or a quality reporting system. Possibly create new agreements for product/customer service and responds to calls for customer support within a specified area.
• Perform Preventive Maintenance on schedule, Turn Around Time with in stipulated target, customer (Internal and External) on time. Job scheduling and closure in online platforms
• Managing optical microscope installations and maintenance in the industry and life science sectors, for instance: life science research institutes/pharma, etc.
• Catering to Industry, Life Science and Medical customers of Telangana/Andhra regions as primary area of responsibility. This include dealing with our Channel partners.
• Camera installation and software image analysis demonstration in the fields of industry and life science.
  
  

Business Division:

Optical Microscope installations, Maintenance and Trouble shooting experience on below applications:

• Industrial Application: Microstructure analyses, Inclusion measurement, Contamination measurement, Phase/Grain analyses, Image analyses.
• Life Science application: Live cell Imaging (Environmental Control, Time lapse, Autofocus, Mark and Find, Stitching etc.), Advanced Fluorescence (Multi channel Acquisition, De-convolution, Calcium Imaging, Colocalization).
• Surgical Application: Operating Microscopes installation and Maintenance
  
  

Qualification:

• 0 - 3 years of experience can apply for this position.
• B.E ( Instrumentation/Biomedical/Electronics/Electronics & telecommunication).
• MSC (Electronics/Physics)
• Knowledge on Computer based requirements like Excel, MS Word, Online call logging systems.
  
  

Key Customers:

• Customers
• Distributors
• Suppliers
• Government
• Institutions
• Contractor
• Internal Customers – Sales / Service / Finance / Logistics / HR / IT colleagues
  
  

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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