Executive - Voice/Non Voice- Bhopal

Hexaware Technologies


Date: 1 week ago
City: Bhopal, Madhya Pradesh
Contract type: Full time
Job Description

Details for Voice Profile:

Job Responsibilities :

  • Escalates customer issues appropriately and correctly.
  • Demonstrates timely accurate and professional customer service.
  • Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • Maintains email handle time, while remaining friendly and informative (after call email to customers).
  • Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
  • Demonstrates appropriate sense of urgency for customer responses.


Criteria:

  • Should be ready to work in flexible shifts (US shifts majorly) – 24 * 7 process.
  • Adherence to company policies, rules and regulations.
  • To follow quality processes thoroughly using checklist standards.
  • Excellent English communication skills.


Soft skills:

  • Ability to effectively communicate his/her thoughts in a well-organized manner.
  • Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
  • Friendly and upbeat style.
  • Ability to handle difficult or irate customers’ effectively.
  • Ability to set expectations and deliver information in a positive and articulate way.
  • Investigates and takes action to meet customer’s needs.
  • Solves routine problems effectively, gathering the information necessary from the customer.
  • Professional and positive in interactions with others and can establish rapport quickly.


Eligibility:

Qualification - HSC and Above

Experience - Fresher Or Experienced Can Apply

Others:

Shifts timings: – Rotational Shifts

Transport : — One Side transport in nigh Shift.

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