Ecommerce Manager
Jos Alukkas Group
Date: 1 week ago
City: Thrissur, Kerala
Salary:
₹800,000
-
₹1,000,000
per year
Contract type: Full time
Skills:
Sales, E-Commerce, Business-to-Business (B2B), amazon, Flipkart, Digital Marketing,
Sales, E-Commerce, Business-to-Business (B2B), amazon, Flipkart, Digital Marketing,
- Guide the team and handle inbound and outbound customer calls professionally and efficiently.
- Address customer inquiries, resolve issues, and provide appropriate solutions.
- Document in salesforce and escalate complaints or complex issues to the relevant departments for resolution.
- Ensure prompt and accurate follow-up on customer queries to maintain high customer satisfaction levels.
- Guide customers on occasion-specific jewelry, designs, product details, pricing, weight, and available discounts.
- Provide expert advice on selecting jewelry pieces based on customer preferences and requirements.
- Stay updated with the latest jewelry trends, promotions, and offers to assist customers effectively.
- Respond to customer inquiries and provide real-time assistance through web chat and WhatsApp platforms.
- Offer personalized recommendations, resolve queries, and guide customers through the purchasing process.
- Ensure prompt and accurate responses to maintain a positive customer experience.
- Conduct video chats with customers, providing a virtual shopping experience and personalized assistance.
- Provide a high level of customer engagement and deliver exceptional service during video chats.
- Maintain a follow-up pipeline for potential customers who have expressed interest in purchasing Jewelry.
- Initiate follow-up calls, emails, or messages to nurture customer relationships and provide updates on new collections or promotions.
- Convert pipeline customers into loyal buyers through proactive communication and personalized service.
- Respond to customer emails promptly and professionally, addressing inquiries, requests for documents, payments, or refunds.
- Coordinate with relevant internal departments to resolve customer issues and ensure accurate and timely responses.
- Maintain proper documentation of customer interactions and follow-up actions.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sales Executive
Irish Expert,
Thrissur, Kerala
6 days ago
Job DescriptionAs a Sales Executive, you will be responsible for driving sales growth by building and maintaining strong relationships with customers, identifying business opportunities, and meeting sales targets. You will represent the company in your assigned territory and ensure the delivery of an exceptional customer experience.Key ResponsibilitiesSales Target Achievement: Meet and exceed sales targets by selling products or services to...
Corporate Legal counsel
Irish Expert,
Thrissur, Kerala
2 weeks ago
Role SummaryA Corporate Legal Counsel play a vital role in providing legal guidance and support to the organization. The ideal candidate should have a strong background in corporate law, excellent communication skills, and the ability to navigate complex legal issues in a dynamic business environment.Duties And Responsibilities Provide legal advice and guidance to internal teams on a wide range of...
Frappe Developer
Wahni IT Solutions Pvt Ltd,
Thrissur, Kerala
3 weeks ago
Company Description:Wahni IT Solutions Pvt Ltd is an IT solutions company providing enterprise resource planning (ERP) solutions to businesses. Our head office is located in Thrissur. Our team comprises the best talent and domain-wise experienced consultants and developers. We provide implementation experts for free and open-source software (FOSS) available in the market, which we configure according to an organization's processes....
