Customer Success Executive

GharOffice.com


Date: 13 hours ago
City: Pune, Maharashtra
Salary: ₹20,000 - ₹35,000 per month
Contract type: Full time
Skills:
Customer Relationship Management, Communication Skills, Problem-Solving, Product Knowledge, Account Management, Technical Aptitude, Empathy, Time Management,

Job Requirements

  • Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
  • Be the customers first point of contact. You are their advocate and champion and work directly with our product team to help improve Clipboard (feature requests, improvements, bugs)
  • You will help customers maximize the value of Clipboard with absolute knowledge of the product
  • High levels of quality customer engagement ensuring they reach success as soon as possible
  • A continuous approach to actively growing the community of customers
  • Identify opportunities for growth by relaying information back to the sales team
  • Respond to support queries, provide answers, and be the go-to guide
  • Management of CRM and other platforms related to delivering customer success
  • You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
  • Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers
  • Should be able to train the new sales joinees on the product.

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