Customer Grievance Officer

Airtel Payments Bank


Date: 1 week ago
City: Rajkot, Gujarat
Contract type: Full time
  • Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines
  • Responsible for one or more districts and will visit the designated locations in each district for defined duration
  • Will take care of operations activities in assigned geography
  • Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM.
  • CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area.
  • CGO should have updated knowledge of the bank’s policy relating to various products offered by it and its terms and conditions.
  • CGO should contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant.
  • CGO should give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums.
  • CGO should promote and market the new and existing products and services introduced by the bank.
  • CGO should follow all banking polices as determined by the board of directors or owners of the bank.

#APBL

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Postal Delivery Associate - No Experience Required

United States Postal Service, Rajkot, Gujarat
3 days ago
Join USPS as a Postal Delivery Associate and Start Your Exciting Career Journey Today!Are you ready to begin an exciting career with the top federal employer in America and one of the largest organizations in the world? The United States Postal Service (USPS) is hiring Postal Delivery Associates across the nation. With nearly 1 million employees, USPS offers positions everywhere,...

Business Development Executive

Quoted Infotech, Rajkot, Gujarat
1 week ago
Skills:What is your current CTC, Business Development Executive Quoted Infotech Who We Are: What We Do: Our Culture: Responsibilities Quoted Infotech is a registered company based in Rajkot (Gujarat) started with a vision to be regarded as a trusted technology partner for global startups. And SMEs. We at Quoted Infotech are a team of highly qualified and skilled professionals working...

Agency Development Manager

KKD CONSULTING, Rajkot, Gujarat
1 week ago
KKD IS HIRING Job Title: Sales Manager - Agency Channel Company Overview: Join , a leading firm committed to innovation and excellence. We're hiring a dynamic Sales Manager to lead our Agency Channel team, driving growth and building strategic partnerships.Responsibilities Recruit, train, and manage agency partners. Set and achieve sales targets. Foster strong relationships with agency partners. Stay informed on...