Cloud Engineer Cloud Ops

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You’ll Do

• Perform day-to-day support on servers, including administration, housekeeping, maintenance, OS upgrades, and security controls and checks.
• Address server-related issues of varying complexity, from simple to complex.
• Execute patching and upgrades according to the plan.
• Configure health checks and take appropriate actions based on alerts and checks.
• Develop and maintain automation scripts using tools like Terraform, CloudFormation, and Ansible to streamline operations and reduce manual intervention.
• Work closely with development, data engineering, and security teams to integrate new features and improvements into the cloud infrastructure.
• Maintain comprehensive documentation of the SoPs, processes, and procedures.
• Plan and execute backup, snapshot, and recovery procedures for cloud-based data platform.
• Automate routine activities to improve efficiency.
• Utilize Change & Problem Management Tools for planned and unplanned maintenance.
• Handle daily housekeeping tasks using tools and scripts.
• Prepare Root Cause Analysis (RCA) for all major and minor incidents.
• Identify opportunities for process improvements and recommend actions.
• Build and deliver periodic SLA and other reports to management.
• Operate in a 24x7 environment with shift roster-based duties.
  
  

Who You’ll Work With

Our Cloud Operations team is a global force, managing end-to-end cloud infrastructure across major CSPs. We work in a 24x7 environment, ensuring availability, data protection, and timely upgrades. Collaborating with product development and IT and Architecture teams, we're passionate about excellence and stay ahead of the curve in this ever-evolving cloud landscape. If you're ready to shape the future of cloud operations, come be part of our dynamic team!

At the heart of our team lies a commitment to reliability and innovation. We thrive on challenges, adapt swiftly to change. Whether it's optimizing resource allocation or troubleshooting complex incidents, we're in it together.

The position will report to Delivery Manager, Cloud Operations.

What Makes You a Qualified Candidate

• Bachelor's degree in Engineering, IT, or a related field
• Minimum of 3 years of experience in Linux Administration
• Proficient in handling Linux Systems Administration tasks on RedHat and SLES Linux
• Skilled in performance monitoring and experienced in monitoring tools administration.
• Hands-on experience with virtualization technologies such as KVM and VMware.
• Proficient in implementing SSSD, LDAP, and other identity and authentication tools.
• Experience with one or more scripting and programming languages, such as Shell, Perl, or Python.
• Experience with automation tools like Chef, Puppet, Salt, or Ansible.
• Hands-on experience with AWS, Azure, or Google Cloud administration, or at least mid-level cloud certifications.
• Proficient in performance monitoring and reporting for compute, storage, and network resources.
• Good understanding of networking and storage concepts
• Experience with Datadog for monitoring and performance optimization will be a significant advantage
• Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders.
• Good understanding of ITIL (certification will be an advantage)
• Hands-on with an industry standard ITIL tool (ServiceNow experience preferred)
• Flexibility and Willingness to work in a 24x7 environment and adapt to shift schedules as per the roster
  
  

What You’ll Bring

• A proactive approach to identifying and implementing improvements in cloud operations.
• Strong interpersonal skills to work effectively with cross-functional teams.
• Meticulous attention to detail to ensure the reliability and security of the cloud infrastructure.
• Ability to adapt to rapidly changing environments and new technologies.
• A commitment to delivering high-quality solutions that meet the needs of internal and external stakeholders.
• A passion for staying up-to-date with the latest trends and advancements in cloud technology.
• Extensive experience in managing and optimizing large and complex Azure or GC environments, including VM, Blob, Databases, and VPC/VNET configurations.
• Proficiency in Linux system administration, including installation, configuration, and maintenance of Linux servers.
• Expertise in managing patching and upgrades of Linux-hosted applications to ensure security and performance
• Teradata VantageCloud knowledge or experience (will be an advantage)
  
  
  
  

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.