Training Specialist I

Amazon


Date: 1 week ago
City: Hyderabad, Telangana
Contract type: Full time
Description

Amazon Finance Operations – Accounts Receivable is looking for a Training Specialist. If you are a professional who thrives in a dynamic, ever-changing environment with experience in training delivery and management, we want to speak with you!

  • The Training Specialist will be responsible for training delivery of approved training content, quality and coordination for all new hire, refresher, and launch trainings.
  • Deliver our blended learning (instructor led training both in-class and virtual, and eLearning) classes and programs for new hires, new skills (cross-training), continuing education, and refreshers as necessary for global associates.
  • Develop and implement market/site specific training programs that align with the global training program, including employee on boarding and ongoing training programs
  • Plan, coordinate and deliver programs to enhance the knowledge and skills of GAR employees in the site and channel assigned, including email handling, call handling, customer handling, and account handling skills for the respective Channel/Site
  • Work with local management and global leads to identify training needs and implement mechanisms to continuously assesses employee’s needs for training
  • Support and coach operations managers with training techniques for ongoing employee development
  • Conduct timely one-on-ones with each member of the team, which includes call / email reviews, live monitoring, and role playing
  • Conduct call practice and calibrations for target audience, and providing feedback on mock calls/role plays on case studies and difficult customer scenarios, including call listening and comprehension on use cases identified from time to time
  • Train new hires and monitor calls/emails in a supported environment there by providing feedback, conducting refreshers, and discussing difficult scenarios for communication enhancement and certifying them to handle account portfolios independently

Basic Qualifications

Expertise in planning, implementing and assessing training

  • Good communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers.
  • Good coordination, classroom management and organization skills.
  • Ability to use multiple learning methods and link appropriate methods with subject matter.
  • Good one-to-many and one-to-one communication skills in both classroom and tutorial settings. Knowledge of adult learning and training practices, especially in technical support contexts.
  • Certified trainer with good communication skills – oral and written
  • 6 to 8 years of relevant experience in learning and development
  • Bachelor’s degree or equivalent

Preferred Qualifications

  • Creative problem solver and good analytical skills
  • Consistent record of process improvement within the training and development domain
  • Comfortable in a fast-paced, multi-tasked, high-energy environment
  • Content development / Instructional design experience
  • Experience using instructional design tools such as Storyline, Captivate is preferred but not mandatory


Company - ADCI HYD 13 SEZ

Job ID: A2814413

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Data Engineer, Fintech

Amazon, Hyderabad, Telangana
1 day ago
DescriptionDoes the prospect of dealing with massive volumes of data excite you? Do you want to lead scalable data engineering solutions using AWS technologies? Do you want to create the next-generation tools for intuitive data access? Amazon's Finance Tech team needs a Data Engineer to shape the future of the Amazon finance data platform by working with stakeholders in North...

Installation Engineer I

TechnipFMC, Hyderabad, Telangana
2 days ago
TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as diversity, inclusion, and authenticity. Bring your unique energy to our team...

Software Engineer

PayPal, Hyderabad, Telangana
2 days ago
The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We...