Technical Support representative II

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

General Equivalency Diploma

Travel Percentage

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.

What You Will Be Doing

• Provides assistance in resolving technology support issues
• Performs account provisioning, de-provisioning and maintenance using active directory
• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions
• Asks probing questions to gather relevant information on routine and complex calls
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment
  
  

What You Bring

• 0.6 Months -1.0 years of experience in Active directory and Intune company portal
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
• Maintains passwords, data integrity and file system security for the desktop environment
• Communicates highly technical information to both technical and nontechnical personnel
• May have expertise in commonly used business applications
• May handle phone and email assistance as well
  
  

Education Requirements

Bachelor’s degree or the equivalent combination of education, training, or work experience.

What We Offer You

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
  
  

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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