Technical Support Engineer
TargetBay
Date: 1 day ago
City: Chennai, Tamil Nadu
Contract type: Full time
About TargetBay:
TargetBay is a fast-growing eCommerce marketing automation SaaS company based out of Chennai and Atlanta. Clients use our products to increase their online sales through our personalized email marketing and reviews technologies. We have over 3,000 eCommerce companies using our product
Experience: 3 years
Location: Perungudi, Chennai
Timing: US Shift
Job Responsibilities:
TargetBay is a fast-growing eCommerce marketing automation SaaS company based out of Chennai and Atlanta. Clients use our products to increase their online sales through our personalized email marketing and reviews technologies. We have over 3,000 eCommerce companies using our product
Experience: 3 years
Location: Perungudi, Chennai
Timing: US Shift
Job Responsibilities:
- Immediate resolution of technical issues and providing exceptional client assistance.
- Take ownership of support tickets, adhering to SLAs and resolution time commitments
- Availability for client calls, ensuring prompt responses to technical inquiries.
- Working exclusively during the night shift (6:00 PM to 3:00 AM).
- Monitor the health of our systems, services, and campaigns.
- Becoming highly proficient API Experts to handle complex integration tasks
- Participate in continuous product training to drive improvement in support quality
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