Support Engineer

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DAZN is a tech-first sport streaming platform that reaches millions of users every week. They are challenging a traditional industry and giving power back to the fans. Their new Hyderabad tech hub will be the engine that drives them forward to the future. They're pushing boundaries and doing things no-one has done before. Here, you have the opportunity to make your mark and the power to make change happen - to make a difference for their customers. When you join DAZN you will work on projects that impact millions of lives thanks to your critical contributions to their global products

This is the perfect place to work if you are passionate about technology and want an opportunity to use your creativity to help grow and scale a global range of IT systems, Infrastructure and IT Services. Their cutting-edge technology allows them to stream sports content to millions of concurrent viewers globally across multiple platforms and devices. DAZN’s Cloud based architecture unifies a range of technologies in order to deliver a seamless user experience and support a global user base and company infrastructure.

This role will be based in their brand-new Hyderabad office. Join them in India’s beautiful “City of Pearls” and bring your ambition to life.

As a EUC Engineer at DAZN, you will be joining a Global Team located across regions and time zones. Reporting to the EUC Regional Lead, you will be capable of working independently and alongside other EUC Engineers supporting users with their desktop, and IT needs either onsite or remotely. Your role will involve being the point of reference for various IT queries, relating to personal computers and business systems. Also, you will be working closely with other technology teams responsible for Enterprise Systems and Infrastructure at the company.

HERE’S A BREAKDOWN OF WHAT YOU’LL DO (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)

Provide advanced desktop support to the Board and C-Suite executives, delivering timely and effective solutions to their technical needs.

Take ownership of escalated technical problems, both remotely and in person, and drive their resolution to minimize disruption to end-users' workflow.

Manage and prioritize 2nd line support service requests, ensuring prompt resolution and high customer satisfaction.

Maintain and optimize the user-facing infrastructure, including desktops, laptops, mobile devices, and printers, ensuring optimal performance, security, and compliance.

Identify potential system improvements and changes, and work with the EUC Regional Lead to implement them effectively.

Ensure adherence to agreed service levels and department guidelines, proactively monitoring, and managing the performance of IT services.

Maintain and update the Configuration Management Database (CMDB) with accurate and relevant information.

Enhance the knowledge base with advanced troubleshooting techniques, solutions, and best practices.

Collaborate with other technology teams responsible for Enterprise Systems and Infrastructure, fostering strong cross-functional relationships and ensuring smooth integration and operation of IT services.

Shift work: 09:00 - 18:00, 10:00 -19:00, 12:00 – 21:00 with potential for 24 x 7 support in the future.

DO YOU HAVE THESE ESSENTIALS?

Exceptional customer care skills, providing a high level of service to end-users, including VIPs.

Extensive experience working in a Service Desk environment, handling complex support requests and incidents.

Proficiency in Windows and macOS, demonstrating advanced troubleshooting skills and configuring complex systems.

Strong experience with MS Office 365, including installation, configuration, and advanced troubleshooting.

Advanced knowledge of networking principles, including TCP/IP, DNS, and DHCP, with the ability to troubleshoot network-related issues.

Expertise in mobile device management, specifically with iOS devices, ensuring secure and efficient mobile experiences.

Proven experience in managing and resolving issues with video conferencing equipment and software, supporting seamless collaboration.

Track record in dealing with hardware suppliers, managing procurement processes, and resolving complex hardware-related issues.

Outstanding communication and interpersonal skills, able to effectively interact with users at various levels within the organization, including senior executives.

Should be flexible to work on Rotational shifts as per the business needs.

At DAZN, they bring ambition to life. They are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of their team,you'll have the opportunity to make your mark and the power to make change happen. They're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. They're using world-class technology to transform sports and revolutionise the industry and they're not going to stop.

DAZN VALUES – THE ‘HOW’ IN WHAT THEY DO:

AMBITIOUS – people who want to make a big impact and drive DAZN forward.

INVENTIVE – people with bright ideas who deliver great new experiences for their customers – and improvements for their business. People who come up with better, simpler ways of doing things.

PASSIONATE – people who are proud of their product, their content and their business – and love to shout about it. People who love what they do and show commitment every day.

BRAVE – people who take difficult decisions to help them focus on improving DAZN, their performance and their results.

SUPPORTIVE – people who know that they achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions.

At DAZN, they are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

Everyone has the opportunity to make change and impact their DEI journey by joining their ERGs.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Their aim is to make their hiring processes as accessible for everyone as possible, including providing adjustments for interviews where they can.

They look forward to hearing from you.