Student Service Officer (Telecaller)
Aakash Educational Services Limited
Date: 1 day ago
City: Coimbatore, Tamil Nadu
Salary:
₹200,000
-
₹500,000
per year
Contract type: Full time
Skills:
Problem Solving, Communication, Teamwork, Attention to Detail, Time Management, Critical Thinking, Adaptability, Technical Skills,
Company Overview
Aakash Educational Services Limited (AESL) is a leader in the Indian test-prep industry, with a history of over 33 years. The company offers comprehensive preparatory services for Medical and Engineering Entrance Exams as well as competitive exams. Aakash aims to enhance education through innovative technology-driven hybrid programs. With 250+ centers across India and a strong track record, Aakash is dedicated to a 'Student First' philosophy, transforming the educational experiences of countless students.
Job Overview
We are seeking a Junior Student Service Officer Telecaller to join our team at Aakash Educational Services Limited. This full-time position is based in several locations including Bengaluru, Coimbatore, Thanjavur, Udupi, Vijayawada, Chennai, and Hyderabad. The candidate will play a key role in assisting students over the phone, guiding them through Aakash's offerings, and enhancing their educational journey.
Qualifications And Skills
Problem Solving, Communication, Teamwork, Attention to Detail, Time Management, Critical Thinking, Adaptability, Technical Skills,
Company Overview
Aakash Educational Services Limited (AESL) is a leader in the Indian test-prep industry, with a history of over 33 years. The company offers comprehensive preparatory services for Medical and Engineering Entrance Exams as well as competitive exams. Aakash aims to enhance education through innovative technology-driven hybrid programs. With 250+ centers across India and a strong track record, Aakash is dedicated to a 'Student First' philosophy, transforming the educational experiences of countless students.
Job Overview
We are seeking a Junior Student Service Officer Telecaller to join our team at Aakash Educational Services Limited. This full-time position is based in several locations including Bengaluru, Coimbatore, Thanjavur, Udupi, Vijayawada, Chennai, and Hyderabad. The candidate will play a key role in assisting students over the phone, guiding them through Aakash's offerings, and enhancing their educational journey.
Qualifications And Skills
- Problem Solving (Mandatory skill): Ability to identify student needs and provide actionable solutions effectively.
- Communication (Mandatory skill): Excellent verbal and written communication skills for effective interaction with students and parents.
- Teamwork (Mandatory skill): Capability to work collaboratively within the student services team to achieve goals.
- Attention to Detail: Careful and precise communication to ensure accurate sharing of information with students.
- Time Management: Efficiently manage multiple calls and tasks within given timelines to ensure optimal student service delivery.
- Critical Thinking: Analyze student queries to provide tailored advice and support, enhancing their educational experience.
- Adaptability: Flexibility in adjusting to evolving processes and student needs, ensuring seamless service.
- Technical Skills: Proficiency in using telecommunication software and tools for effective student engagement.
- Receive incoming calls from students and parents, addressing queries about Aakash's programs and services effectively.
- Provide guidance and support to students in their test preparation journey, emphasizing Aakash's offerings.
- Assist in the enrollment process by providing accurate information and resolving any concerns promptly.
- Collaborate with the student services team to enhance service quality and student satisfaction continuously.
- Maintain detailed records of student interactions for future reference and follow-up.
- Participate in training sessions to stay updated with the latest programs and services offered by Aakash.
- Contribute to process improvements by providing feedback and suggestions for better student interactions.
- Engage in regular performance evaluations to meet personal and team objectives, aligned with Aakash's 'Student First' approach.
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