Sr, Technical JAVA Support Consultant

Job Description

Oracle Financial Services Global Industries Unit (FSGIU) is a world leader in providing IT solutions to the financial services industry. 900+ financial institutions spread across ~130 countries run the FSGIU Banking products, servicing millions of customers every day, using a variety of channels from traditional branch outlets to digital/contactless payments. These financial institutions need a trusted partner that has expertise and knowledge to offer industry-leading assistance. These institutions want to rely on product specialists and techno-experts who think out of the box and guide them with holistic and systematic solutions. They need an “ace team” who excel in proactive monitoring and troubleshooting that reduces instances of business disruptions and avoids reactive situations. We, Oracle Banking Support team, are well poised to meet these expectations of on-premise as well as SaaS customers. We are strengthening our support offerings to ensure our customers are equipped for today and ready for the future with emerging technologies, cloud and more.

You are keen to work on a large spectrum of state-of-the-art technologies in a real time, high volume, mission critical environment. You are eager to experience the thrill and joy of getting customer accolades for skillfully managing critical situations, You have an appetite to hone your communication skills for CxO level customer interactions, You look forward to developing your skills in efficiently offering Day-2 services to SaaS customers … you should be part of our enthusiastic and young team of specialists that have set the footprint globally.

Ability for effective issue triaging, good handle on debugging skills, responsive attitude and temperament to handle pressure situations is a must. Technical expertise in more than one area (Oracle Database, PL/SQL, leading Application Servers, popular Web Technologies, Rest API) is essential. An experience on Banking Product Support or Development / work experience in Bank IT is highly preferable. A good flair of communication skills, especially for customer interactions and critical situation management, will be an added advantage. A good familiarity with Spring Framework, Spring Boot, Oracle JET & Microservices arch. based applications will be icing on the cake.

Technical Skillset

• Core Java, J2EE, Oracle
• Basic knowledge of Performance Tuning and Oracle internals , interpreting AWR reports
• Application Servers – WebLogic / WebSphere
• Familiarity with REST/Web Services/ORM will be added advantage
• Exposure to below UI technologies Knockout JS / OJET/ RequireJS/AJAX/jQuery/Javascript/CSS3/HTML5/JSON/SaaS will be added advantage
  
  
  

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC3

Responsibilities

As a Sr. Support Engineer, you will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

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Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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