Specialist - HSUD Disputes

Individual is hired to resolve Customer disputes on invoiced billed to Customer. He is also

expected to understand the Root cause and help fix the same in the upstream process

About Maersk

Maersk is a global leader in integrated logistics, with a legacy of industry leadership spanning over a century. Through constant innovation and transformation, we are redefining the limits of what is possible, continually setting new benchmarks for efficiency, sustainability, and excellence.

At Maersk, we embrace diversity, collaboration, and continuous learning, striving to ensure that our workforce reflects and understands the customers we serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we leverage cutting edge technologies and unlock opportunities on a global scale. Together, let's navigate towards a brighter, more sustainable future with Maersk.

What We Offer:

• Impact: Your role directly contributes to resolving customer disputes and improving our service delivery.
• Opportunity: We provide opportunities for professional growth and development in a dynamic industry.
• Innovation: Join a team that values innovation and problemsolving.
• Global Exposure: Collaborate with diverse stakeholders across international markets.
• WorkLife Balance: We support worklife balance with flexible working arrangements.
  
  

Key Responsibilities:

• Dispute Analysis: Analyze customer disputes to understand issues and identify root causes.
• Data Retrieval: Retrieve and review data from upstream processes to investigate shipment histories.
• Case Management: Evaluate cases and determine appropriate actions, whether acceptance, clarification, or rejection.
• Coordination: Communicate with relevant coordinators to gather additional information as needed.
• System Updates: Process amendments in core systems to reflect dispute resolutions.
• Customer Communication: Communicate resolutions to customers effectively and professionally.
• Root Cause Documentation: Record detailed root causes and actions taken for each dispute.
  
  

Who We Are Looking For:

• Communication Skills: Excellent verbal and written communication skills with a customerfocused approach.
• ProblemSolving: Strong analytical skills with a proactive approach to resolving issues.
• Customer Focus: Dedicated to understanding and meeting customer requirements for effective dispute resolution.
• Adaptability: Ability to adapt to changing processes and systems.
• Stakeholder Management: Experience in managing stakeholders globally.
• Process Adherence: Commitment to adhering to standard operating procedures (SOPs) and ensuring errorfree documentation.
• Work Ethic: High achiever with a focus on timely resolution and customer satisfaction.
  
  

Required Skills:

• Proficiency in English (additional language capabilities a plus).
• Ability to use positive language and maintain professional communication standards.
• Attention to detail and accuracy in documentation.
• Experience in direct stakeholder interactions, preferably in a global context.
  
  

Additional Information:

• Manage disputes in 24 hrs
• FTHR should be > 70%
• No – repeat dispute
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].