Service Manager

Skills:
Customer Satisfaction, Communication, Customer Service, Staff Training, Technical Support, Management, Sales, manage the people,

Company Overview

Suba Solutions Private Limited is a leading provider of imported solutions for a wide variety of post-press operations. We have partnered with top manufacturers from around the world to offer high-performance yet fairly priced machines for various print finishing applications. With a strong commitment to customer satisfaction, we strive to deliver innovative solutions and exceptional service to our clients.

Job Overview

We are seeking a Service Manager to oversee the post-sales service and support operations of our company. As a Service Manager, you will be responsible for ensuring customer satisfaction, managing a team of service technicians, and maximizing the efficiency and effectiveness of our service department. This is a full-time position based in Chennai, Tamil Nadu, India, and the ideal candidate will have at least 10 years of experience in a similar role.

Qualifications And Skills

• More than 10 years of experience in a service management role, preferably in the printing or post-press industry
• Proven track record of successfully managing and leading a team
• Strong technical knowledge and troubleshooting skills
• Exceptional communication and interpersonal skills
• Ability to build and maintain positive relationships with customers and internal stakeholders
• Excellent problem-solving and decision-making abilities
• Knowledge of service management software and tools
• Experience in training and mentoring service technicians
• Sales and customer service orientation
• Ability to work independently and handle multiple priorities
• Bachelor's degree in a relevant field (e.g., engineering, business administration) is preferred
  
  

Roles And Responsibilities

• Manage and supervise a team of service technicians to ensure prompt and efficient resolution of customer issues
• Develop and maintain service policies, procedures, and standards to ensure consistent delivery of high-quality service
• Collaborate with the sales team to optimize customer satisfaction and identify opportunities for service contract renewals and upgrades
• Monitor and analyze service department performance metrics, including customer satisfaction ratings, response times, and resolution rates
• Provide technical support and training to service technicians and customers as needed
• Ensure compliance with all relevant regulations, safety protocols, and industry best practices
• Manage and prioritize service requests and allocate resources accordingly
• Identify and implement process improvements to enhance service department efficiency and effectiveness
• Conduct regular performance evaluations and provide feedback, coaching, and support to the service team
• Collaborate with other departments, such as sales, engineering, and product management, to address customer issues and improve product performance