SERVICE DESK-SERVICE DESK - F2 BAND
Zensar Technologies
Date: 2 weeks ago
City: Pune, Maharashtra
Contract type: Full time
Job Description
Job Title: Service Desk Services-L1
About Zensar
Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.
About Job
We are hiring a talented Service Desk Management professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You will be glad you made the right choice to join us.
Job Title: Service Desk Services-L1
About Zensar
Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.
About Job
We are hiring a talented Service Desk Management professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You will be glad you made the right choice to join us.
- Jr (3-4 yrs.)
- Own end to end responsibility to progress each ticket logged onto Customer's ServiceNow for any resolver group, irrespective of geography, application or support area.
- Tickets will be managed by priorities and determined by Customer specific business impact, with the Service Desk operative providing regular end-user updates and escalating within any resolver groups, Customer team or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the End User.
- Each associated Service Desk operative will be familiar with Customer business imperatives, technologies and support processes. They will be responsible for progressing to completion.
- Troubleshoot, diagnose and analyze the issues and implement corrective solutions related to Laptops/ desktops/ mobiles and peripherals
- Utilize MS Teams/LogMeIn remote desktop tool to facilitate troubleshooting efforts with Customer users
- Document the activities, situational facts, communication, troubleshooting and update the knowledge base during troubleshooting activities
- MACD activities, training and job-aids for new users
- Vendor coordination with third-party firm to manage the Asset Management lifecycle.
- Desktop / laptop / phones / tablet OS to support - MAC, PC, IOS, Android
- Provide basic level knowledge to users on hardware & software usage including onboarding orientations.
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