Service Advisor (Automobile)

Job Overview

We are seeking a full-time Service Advisor Automobile at our Chennai location. The role requires a professional dedicated to delivering superior customer service in the automotive industry. The ideal candidate will have a passion for automobiles, a keen eye for detail, and the ability to ensure a seamless customer experience. Join our team and contribute to our mission by bridging customer service with technical automotive knowledge.

Qualifications and Skill

• Customer Service (Mandatory skill): Demonstrated ability to effectively handle customer queries and ensure a high level of satisfaction
• Automotive Knowledge (Mandatory skill): In-depth understanding of automotive systems and components, crucial for assisting customers accurately
• Attention to Detail (Mandatory skill): Proficiency in following standard procedures meticulously to ensure quality service delivery
• Problem Solving: Ability to quickly identify issues and provide effective solutions within the automotive service context
• Communication Skills: Excellent verbal and written skills to clearly articulate information to customers and team members
• Technical Aptitude: Capacity to understand and explain complex technical information to a diverse clientele
• Organizational Skills: Strong capability to manage task lists, appointments, and service schedules efficiently
• Sales Skills: Ability to promote and sell additional services and products that benefit the customers, enhancing revenue

Roles and Responsibilities

• Serve as the first point of contact for customers, understanding their service needs and providing timely assistance.
• Assess vehicle conditions through basic inspections, documenting service requests accurately.
• Communicate effectively with service technicians to ensure clear understanding of service requirements.
• Provide customers with detailed estimates of repairs and maintenance, highlighting benefits where applicable.
• Manage customer expectations by providing clear timelines and regular updates on the progress of vehicle services.
• Handle customer inquiries and complaints professionally, aiming to resolve issues swiftly and satisfactorily.
• Maintain up-to-date knowledge on services, promotions, and industry developments to provide informed advice.
• Contribute to a team-oriented environment by sharing insights and assisting colleagues as needed.