Service Advisor

Designation - Service Advisor

Education - Diploma/ BE in Automobile

Experience - 0 to 3 Year

Salary - 12000 to 25000 + Incentive

Location - Rajkot

Company Type - Automobile

Job Overview

We are seeking a motivated Service Advisor to join our team in Rajkot on a full-time basis. This junior-level position is ideal for candidates with up to 3 years of work experience in the automotive sector. The successful candidate will interact with customers, manage service appointments, and ensure the highest levels of customer satisfaction. If you have a passion for delivering excellent customer service and have the required skills, we encourage you to apply.

Qualifications and Skills

• Automotive Knowledge (Mandatory skill)
• Advanced customer service skills to efficiently handle customer inquiries and service requests.
• Strong problem-solving abilities to identify issues and provide practical solutions to clients.
• Excellent communication skills for clear and effective interactions with clients and team members.
• Proficiency in time management to handle multiple appointments and tasks efficiently.
• Sales skills to offer additional products or services that complement customer needs.
• Technical aptitude to understand services provided and effectively explain them to clients.
• Conflict resolution abilities to manage and resolve disputes or misunderstandings seamlessly.

Roles and Responsibilities

• Greet customers and listen to their service needs and concerns.
• Schedule appointments and manage service workflow efficiently.
• Provide accurate estimates for service costs and time frames.
• Maintain detailed records of customer interactions and transactions.
• Liaise between technicians and customers to ensure service quality and understanding.
• Advise customers on necessary service and maintenance updates.
• Resolve customer complaints or disputes to ensure satisfaction.
• Stay informed about latest automotive developments to provide up-to-date information to clients.