Senior Team Member

Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
  
  

Process Overview

Treasury Services and Products help our Wholesale Banking Clients manage their Cash flow and liquidity and optimize their financial risk. Key Treasury Services enablers include Payables and Receivables, Payment solutions and simplified Account Management while safeguarding clients against potential Frauds.

Job Description

Treasury Shared Service team handle monetary and non-monetary service requests for Treasury Clients. Team also supports more complex service requests for ACH, Research & Adjustment and Wires other than supporting Commercial Cards requests for US region

Responsibilities

• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Interacting with onshore business partners via phone / e-mail
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
• Determine the best course of action for the Customer to resolve their query
• Any Commerce / Finance Graduate
  
  

Professional Experience

• 0-1 Year
  
  

Foundational skills*

• Fundamental understanding of Treasury Services
• Strong Analytical and Problem-solving skills
• Have strong communications skills – both verbal and written
• Effective Outlook Management
• Proficient with Microsoft Office products (particularly MS Excel, Word)
• Have strong organization skills –ability to switch between tasks and to prioritize work effectively
• Willingness to learn and adapt to business needs
• Must have an eye for detail
  
  

Desired skills*

• Must be collaborative / curious / driven / continuous learner
• Ability to multitask and adapt to change
• Self-motivated and results orientated
• To be flexible to work in rotational shifts
  
  

Work Timings*

• 8.30 PM to 5.30 AM IST (Changes as per US day light saving requirement)
  
  

Job Location*

• GIFT City