Senior System Engineer

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

The Job:

• Manages and monitors installed systems, Networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
• Defines customers’ needs and functionality in a service development cycle.
• Design, plan and deploy network communications systems.
• Provide and communicate the best practices and specific detailed information for network hardware and software selection, including present and future capacity requirements.
• Provide documentation as required to ensure accurate and current information is available for each site network.
• Assists in the coordination of various teams testing and evaluating for the development of design and its implementation including network hardware and software selection, including present and future capacity requirements.
• Installs, configures, and tests operating systems, application software, and system management tools.
• Ensures the highest level of systems and infrastructure availability.
• Implements warranty and support activities.
• Evaluate the existing systems and provide the technical direction to support staff.
• Plans and implements system automation as required for better efficiency.
• Oversees the development of customized software and hardware requirements.
• Willing to stay up-to-date with security best practices and drive implementation accordingly
• Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.
• Run diagnostics to resolve customer-reported issues
• Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders.
  
  
  

Who You Are:

• Minimum 3 years experience configuring enterprise-level network Linux systems, or equivalent devices with strong domain knowledge.
• Proven working experience in installing, configuring, and troubleshooting UNIX/Linux-based environments.
• Strong work ethic and communication skills both spoken & written
• Strong troubleshooting skill in different network layers, esp. layer 2 & layer 3 up to layer 7
• Can diagnose protocol issues using packet analyzers like Wireshark etc.
• Solid experience in the administration and performance tuning of application stacks (e.g., Tomcat, Apache, Nginx, Haproxy or Envoy/Varnish…)
• Cloud experience, preferably in AWS; AWS certification a plus
• Experience with virtualization and containerization (e.g., VMware, KVM/QEmu, Proxmox clusters…)
• Experience with monitoring systems (Prometheus, Zabbix, …)
• Experience with automation software (e.g., Puppet, cfengine, Chef, Ansible or Salt)
• Solid scripting skills (e.g., shell scripts, Perl / Ruby / Python); Golang a plus
• Solid networking knowledge (OSI network layers, TCP/IP, VLANs, anycast, BGP, firewalls)
• Flexibility to work a variety of shifts with availability to work overtime
• BS/MS degree in Computer Science, Engineering or a related subject
  
  
  

Work Perks Worth The Hype:

• 100% covered premiums for employees + dependents (spouse + up to four children)
• PTO, Paid Sick Time, Holidays
• Your birthday off
• Monthly credits toward food & beverage
• Employee referral bonus
• And a team of highly experienced and kind colleagues!
  
  
  

HQ Office:

• Casual office environment & dress
• Fully stocked kitchen (Dietary restriction-friendly)
• Flexibility of Shift
• Free parking on office premises