Senior Service Desk Analyst

OUR VALUES IN ACTION

• Care and Compassion
• Quality and Teamwork
• Dignity and Respect
• Openness, honesty and responsibility
  
  

BORDERS GENERAL HOSPITAL, MELROSE

IM&T – IT SERVICES

SENIOR SERVICE DESK ANALYST

WORKING HOURS 8.30-4.30(MON-THUR) 8.30-4.00 (FRI)

We have an exciting opportunity for a Senior Service Desk Analyst within NHS Borders.

We are looking for a highly motivated, proactive individual who is committed to achieving high quality customer service and continual service improvement.

The Senior Service Desk Analyst will be the main contact for interaction with the Digital Operations technical teams. They will also be an escalation point for the Service Desk team ensuring consistency and quality is maintained with SLA & KPI targets met.

The postholder will have a genuine passion for customer service and technology and will be able to demonstrate excellent communication skills. They will have the ability to work in a high-pressure environment whilst maintaining good team practices and following organisational values.

Informal enquiries can be made to Kellie Black, Service Desk & Change Manager –[email protected] or 01896 809308

• PLEASE NOTE: We cannot accept late applications so please ensure your application is submitted early***
  
  

NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period, for which you would be paid, until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns, please contact the Hiring Manager.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.