Senior Manager - People Shared Services - Performance Management - Global Service Centre

Job Description

• JOB DETAILS
  
  

Position Title: Performance Management Specialist DP World Band: 3

Reports to: VP – Organization Effectiveness Prepared by: Jasmine Parekh

Department: Group People Date prepared: 23.05.2025

Business Unit: Group Head Office Section / Cost Code: 1401

• JOB PURPOSE
  
  

This role will be responsible for the development, implementation, and maintenance of performance management systems and processes to enhance employees’ performance. This role involves working in close collaboration with regional/local HR teams for consistent implementation of and compliance with DP World’s global performance management process. It also requires a deep understanding of the global performance system, iTalent Performance, to be able to administer it, train and support as needed.

• JOB DIMENSIONS
  
  

Number of Staff Supervised (if applicable)

Direct Reports

None

Indirect Reports

None

Financial Data (if applicable)

Operating Budget

NA

Annual Turnover

NA

Other

Other (if applicable)

• KEY ACCOUNTABILITIES
  
  

Manage Performance Management Cycle

• Fully understand the performance management cycle (goal setting, mid-year evaluation, annual evaluation, ratings calibration, and Performance Improvement Plan), process, timelines, system, stakeholders and activities.
• Prepare and communicate goal setting, mid-year evaluation, annual evaluation, calibration, and PIP timelines.
• Publish goal and performance documents in iTalent Performance and calibration module as and when needed.
• Complete back-end upload of bulk goals, functional and regional goals in iTalent.
• Conduct trainings on performance management process and system administration on a regular basis.
• Prepare all system generated reminders to employees and liaise with functional IT team to send them.
• Monitor completion of performance activities and follow up with the respective regional HR teams.
• Review and report compliance with performance management guidelines (Min Max Goals, Min Max Weightage, etc.)
• Ensure governance and administer performance user access roles.
• Serve as a liaison between Global and Regional HR on performance-related matters.
  
  

Performance Management Reporting And Dashboards

• Prepare global reports and dashboards
• Share reports and dashboards with regions
• Follow up with HR to close any employee data gap
• Check dashboards data accuracy and consistency with performance reports, identify gaps and address them.
• Liaise with IT and HR experts to address data issues.
• Test the performance workflows and performance reports, identify, and address the gaps in the report.
• Monitor and track progress towards performance management activities, provide regular updates to senior management.
• Analyse performance management data to identify trends and areas for improvement.
• Prepare and present regular reports on performance metrics and improvement initiatives.
  
  

Performance Management Service Management

• Administer ServiceNow (ticketing portal)
• Record and maintain the list of performance issues and tickets raised, ensure all necessary information is reported by the regional or local team
• Ensure timely resolution within the agreed Service Level
• Prepare reports and dashboards for all performance tickets raised
• Collect feedback on performance service levels
  
  

Other

• Always act as an ambassador for DP World when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned
• Flexibility to work additional hours if needed
• jOB cONTEXT
  
  

The position is for the Global Shared Service and is expected to based out of Mumbai, India.

• QUALIFICATIONS, EXPERIENCE AND SKILLS
  
  

Qualifications

• Graduate in Human Resources, Organizational Development, Business Administration, or a related field.
  
  

Preferred

• Master’s degree in human resources, Organizational Development, Business Administration, or a related field
  
  

Experience

• Have a minimum of 6 years’ strong experience in a global organization, managing performance.
• Have a strong understanding of performance management systems, process and best practices.
• Proficiency in HR software and performance management tools.
  
  

Skills

• Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.
• Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.
• Detail oriented - You pay strong attention to the details as it is one of your core qualities. As far as you are concerned, anything worth doing is worth doing right, every single time. You stay focussed and nothing falls through the cracks on your watch.
• Exceptional critical thinking skills - you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.
• Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.
• Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.
• Confidentiality - You always consider and protect the confidentiality of company data.
• IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel, PowerPoint and Visio.
• Flexibility to travel - You are ready to travel occasionally for any project specific requirements (if any).
• Languages - You speak and write fluent English – additional languages are a bonus.
• COMMUNICATIONS AND WORKING RELATIONSHIPS
  
  

Internal

You will work within Global Shared Services Team.

You will work alongside Group performance & productivity team.

You will communicate and partner with the regions and BU HR teams and employees with performance issues.

External

None