Senior Manager - Operations

Senior Manager - Operations / Customs Brokerage

Position Overview: The Senior Manager - Operations / Customs Brokerage is responsible for overseeing daily Customs House Agent (CHA) operations within the branch, ensuring efficiency, compliance, and customer satisfaction. This role involves strategic leadership, operational oversight, and close coordination with team members and management to drive seamless customs brokerage processes.

Key Responsibilities

• Oversee and manage the daily CHA operations of the branch to ensure efficiency and effectiveness.
• Mentor and guide the CHA team, setting and achieving performance goals.
• Develop and implement strategies for optimal CHA operations execution.
• Maintain high standards of customer service, ensuring timely responses to customer inquiries and prompt resolution of issues.
• Monitor and analyze daily CHA activities for consistency and compliance.
• Ensure compliance with company policies, customs laws, and regulatory requirements.
• Collaborate with other teams and management to align on growth strategies and operational goals.
• Personally handle critical and complex shipments, ensuring timely completion and problem resolution.
• Oversee the timely clearance of import/export consignments, adhering to defined timelines.
• Ensure compliance with the Customs and Allied Act requirements for all shipments.
• Proactively address and resolve any queries or issues raised by customs authorities.
• Stay updated on procedural changes in customs, ports, and Container Freight Stations (CFS), and communicate relevant updates to headquarters.
• Minimize operational costs by identifying and eliminating unnecessary expenses.
• Represent the company in trade facilitation meetings with customs to address operational concerns.
• Define Key Result Areas (KRA) and Key Performance Indicators (KPI) for team members and conduct periodic performance appraisals.
• Ensure adherence to Health, Safety, and Environment (HSE) standards across operations.
  
  

Requirements

• Education: Minimum Bachelor’s degree required. Diploma in Customs, EXIM, or related fields is preferred.
• Credentials: G or F Category Customs pass holder.
• Experience: Minimum of 5 years in a managerial role, specifically in CHA or customs operations.
• Technical Knowledge: Strong understanding of Customs & Allied Act, laws, and procedures.
• Operational Expertise: Experience in cargo operations, especially handling Out of Gauge (ODG) cargo and coordinating with customs, ports, CFS, shipping lines, transporters, and surveyors.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Leadership Skills: Strong communication and mentorship abilities.
• Problem Solving: Self-starter with strong problem-solving skills and attention to detail.
• Efficiency Focus: Ability to streamline operations, drive continuous improvement, and reduce costs.
  
  

This position offers the opportunity to lead a dynamic team, ensure regulatory compliance, and directly impact the efficiency and profitability of customs operations. If you are passionate about customs brokerage and have a drive for operational excellence, we encourage you to apply.