Senior Manager- COUPA Admin

Amneal Pharmaceuticals

Date: 19 hours ago

City: Ahmedabad, Gujarat

Contract type: Full time

Job Description

Analysis and troubleshooting of Coupa issues
Provide process support to application users when escalated through lower levels of support
Liaison with operating and support units to provide Coupa application support, identify training needs, and make recommendations for functionality and business process improvements.
Coordinate assistance calls with Coupa when escalation is needed.
Work with Coupa to coordinate Coupa release upgrades, special projects, and conversions
You will interact with and leverage insights from COUPA Community to create and maximize opportunities with COUPA Advantage Suppliers and new tool functionality
You will monitor efficiency metrics to ensure tool adoption, process efficiency, and spend efficiency
The COUPA Administrator will interact regularly with leaders from across the enterprise and at all levels of management to troubleshoot issues, resolve roadblocks, drive continuous process improvement, and support strategic priorities
Responsible for maintenance, documentation and changes to account groups, approval chains, workflows, custom objects, forms, user permissions, t&cs (e.g. payment terms, tolerances) and other configuration as needed
Review major release notes for COUPA releases and prepare Apogee to incorporate new functionality into the instance and to communicate to stakeholders any changes as appropriate

Process Improvements, Audit Support, Reporting and Analysis Administration

Research, compile, and assemble data and assist users in the preparation of various reports
Assist Coupa end users in the development of ad-hoc reports or queries using standard Coupa functionality
Assist with Coupa user training and orientation for generic system functions and issues
You will work with functional SMEs to identify opportunities for continuous improvement in the procurement-to-pay, Supplier Onboarding, Contract and Sourcing processes and seek to streamline business processes across the enterprise
Collaborate with supplier and content enablement leads to assist with and monitor supplier on-boarding and catalog enablement Works closely with IT on integrations between Coupa and other platforms including, problem resolution, and system efficiency issues
You will leverage existing dashboards as well as create new insights to monitor, report, and analyze efficiency and utilization data
This includes making recommendations on process improvement opportunities for service levels, user adoption, license utilization, spend efficiencies/opportunities, and internal controls effectiveness
Participate in internal audits of the Purchasing and AP functions within the organization, and support the broader finance and procurement organization as needed for internal/external audits and regulatory exams
You will conduct and manage all aspects of the quarterly access review and SOX audit to ensure that Coupa users have the correct roles assigned through audit and user provisioning requests

Source-to-Pay Coupa Champion

Train and develop superusers in the utilization of Coupa, when necessary
Be a champion to expand the use of Coupa throughout the company, show the value of the tool to those groups not currently using it and assist in the transition into Coupa, and build a strategic roadmap for the overall purchase-to-pay process.
Recommend process improvements and enhancements of application usage

Qualifications

Key Qualifications and Skills:

Must possess strong procurement business skills, be assertive, and demonstrate initiative when investigating issues.
Must display excellent oral and written communications skills to translate business requirements into Coupa configuration requirements.
Must be able to deal logically and effectively with department heads, departmental employees, and external parties.
Must communicate and influence effectively, with the ability to motivate and influence others inside and outside of own organizational hierarchy.
Must have the ability to deal with change and ambiguity effectively
Must have the ability to get along and cooperate with co-workers, desire to be considered an integral part of a services team and to contribute to the success of the group.
Must have the ability to work in a fast-paced environment, set priorities, work under pressure, and follow through with assigned tasks with limited supervision.
Incumbent must have effective interpersonal skills and judgment to handle sensitive and confidential information and situations
Position requires a high degree of independent thinking and initiative. Must have the ability and interest to learn how best to leverage Coupa and system data to meet business needs; the initiative and resourcefulness to search for solutions and new knowledge on how to achieve a desired result; and independent thinking to prioritize the workload and determine how to best accomplish various tasks.
3 to 5 years of relevant professional experience
Strong knowledge of Procurement, Sourcing, and Supplier Management.
Experience with Coupa is required
The successful candidate will be expected to be a high-energy, and resourceful self-starter who demonstrates leadership skills and instincts
They will be highly intelligent and enthusiastic with a commitment to excellence
The successful candidate must be a hands-on person who possesses the best combination of strategic thinking and drive to move business processes to a standardized enterprise level experience
They will have an ability to communicate across large cross-functional teams and a demonstrated ability to navigate complex and ambiguous business processes.

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