Senior Manager Business Operations

What You’ll Do

• Drive Market Exploration: Conduct deep market research to uncover emerging trends, identify unmet customer needs, and evaluate competitive dynamics. Translate insights into actionable strategies for new category launches, positioning Urban Company as a market leader
• Operational Excellence: Independently own and build all aspects of UC’s business across your vertical -building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and expansion
• Collaborate for Success: Collaborate across multiple central teams including functional specialists and business category teams to ensure coherence and other regional teams to share/learn best practices
• Drive Continuous Innovation: Stay ahead of industry trends and embrace a forward-thinking approach to service development. Introduce cutting-edge practices and innovations to keep Urban Company at the forefront of the home services industry

What we Need

• 2-5 years of experience in a high-growth operations-based startup, FMCG or other consumer companies, or consulting
• High sense of ownership and a penchant for excellence
• Prior experience in operations or category management a bonus

What can you expect:

• A great work environment with massive ownership and growth opportunities
• Energy and hustle of a startup with processes and depth of a big organization
• Expect to work with people you can learn from and are invested in your growth
• Opportunity to be part of the mission to transform customer and partner experience

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.