Senior Lead Analyst - Technical Report (ServiceNow/ITSM Reporting) -5-8years Exp- Rotational Shifts – Indore/Pune/Bangalore

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for Senior Lead Analyst - Technical Report to join our ever-evolving Service Management team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About The Team

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

We are building a world class IT Service Management (ITSM) team from the ground up, using technology and knowledge to empower colleagues to delivery exceptional market leading services to our internal and external clients.

This is your opportunity to join the rapidly growing international Governance, Improvement & Reporting team, with a focus on driving Worldpay forwards in the way it makes knowledge-based decisions, built on solid data-driven evidence. Leveraging an Agile-aligned framework to provide innovative data solutions driving real business value to both our internal and external customers.

What You’ll Own

• Forming an important part of a team of reporting engineers delivering best-practice data management, analysis, and reporting solutions in an Agile-aligned team.
• User engagement and scope capture, to understand their strategic goals and for delivery of analysis/reporting solutions.
• Design and delivery of analysis/reporting solutions to end users and ensuring they can drive value through data/analytics capabilities and technology.
• Ongoing support of solutions, including incident break-fix and bug-fix work.
• Use of multiple Servicenow functions/modules to create real-time, dynamic analytics dashboards and provide reporting functions to end users.
• Take personal responsibility for quality of your individual deliverables, and contribute to the quality assurance of your team’s deliverables.
• Become an integral part of the wider team, supporting key projects and programs critical to its success.
  
  

Where you’ll own it

You’ll own it in our modern Indore/Pune/Bangalore hub. With hubs in the heart of city centres and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What You Bring

• Servicenow Reporting: An exceptional knowledge of the Servicenow reporting functionality.
• Servicenow Performance Analytics: A comprehensive knowledge of the Servicenow Performance Analytics functionality.
• Servicenow Process Mining: A comprehensive knowledge of the Servicenow Process Mining functionality.
• Servicenow Data Architecture: An excellent knowledge of the Servicenow database structure and data architecture.
• Servicenow KPIs / Metrics: A good understanding of KPI’s, metrics and other Servicenow measurement methodologies.
• Report Development: Creating interactive dashboards and reports in Servicenow that provide clear, actionable insights and meet user needs.
• Data Analysis: Analysing data to understand trends, patterns, and insights and support colleagues in their reporting design and use.
• Communication: Effectively conveying complex data insights in a clear and understandable manner to stakeholders, and able to tailor results into language appropriate for the audience.
• Problem Solving: Strong analytical and problem-solving skills with an eye for detail.
• Open Minded: A willingness to learn and adapt with a positive attitude to challenges and opportunities.
• Detail Minded: These responsibilities require a robust understanding of data reporting, and meticulous attention to detail / aesthetic.
• Specialist Skills: Skilled at using the Microsoft environment and tooling suites – including Azure Database/Platform knowledge and Power BI Workspace/Gateway administration.
  
  

Added Bonus If You Have

• Experience in the IT service industry and especially ITIL
• Experience in development methodology
• Familiarity with use of a wiki for documentation
  
  

Worldpay Perks - What We’ll Bring For You

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.
  
  

What Makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.
  
  

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass