Senior Financial Analyst

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.As a Senior Financial Analyst working Remote in Ahmedabad, India you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all!

What You’ll Do -

Under guided supervision, this position will be responsible for planning, forecasting, and reporting client profitability.The successful candidate will need to work independently across multiple internal groups and teams to get the data required to finalize their client profitability models.The successful candidate will demonstrate a willingness to learn the industry and how TTEC oversees their business to ensure they model accurately.Candidates must have demonstrated problem solving capabilities or a willingness to learn them to think outside of the box and the ability to adapt and overcome through different types of obstacles.The candidate must demonstrate good communication skills, both written and spoken.

You'll report to Executive Director, Finance. The goals of the Senior Financial Analyst are rooted in the ability to manage the financial planning and analysis for the business and work among the multiple geographies around the globe. The Senior Financial Analyst will liaison with the global directors and synthesize the data into value-added forecast and recommendations to ensure a positive client experience.

During a Typical Day, You’ll

• Willingness to learn the business and use that knowledge to identify variances in operational and financial performance and research root cause with your operations partners and other teams involved in delivering to our clients.
• Ability to understand financial goals and targets.Leverage your skills with the help of your manager to ensure the variance between actual operational and financial results are within those goals and targets.
• Works with their manager and business leaders to strategize and model operational delivery that drives improvement in the business to achieve targeted results.
• Responsible for communicating financial and business results, future risks and opportunities to their manager.Participate in communicating results to the Finance team, Finance management, Executives and Managers, and other internal customers.
• Ability to prioritize work, plan ahead, and manage timelines with their manager to meet or exceed deadlines.Ability to communicate status of work, projects, and ad hoc efforts in a timely fashion both written and verbally.
• Learn to work in a matrixed organization where you will work with peers that are at, below, and above your role and/or skill set.
• Responsible for maintaining and implementing Excel based complex forecasting models to help predict and model company revenue and expense by client and line of business.These models are multi-variable month base Excel based models.
• Ability to manage annual, quarterly, monthly, and weekly reporting between forecast models and actuals results across a client and lines of business.Willingness to work across multiple teams to capture all the data necessary to report accurately for each reporting period.
• Ability to be consistent and follow modeling, file, and naming conventions.Ability to document your work effort weekly for status reporting to management.
• Ability to recognize when a model, process, or approach is not efficient or is broken.Ability to design the solution, including gaining agreement from your business peers and then implement the solution.In situations where the problem is too large to resolve yourself, ability to communicate the problem and participate in the solution.
• Willingness to take an Excel based modeling test as part of the application process.
  
  
  

What You Bring To The Role

• Must have experience in Excel based Financial Planning and Analysis (FP&A). Minimum 2 years’ experience preferred.
• Prior experience in business process outsourcing (BPO) industry or similar industry preferred.
• Experience in pricing and/or business case modeling a benefit, especially Excel based modeling.
• Ability to communicate at different levels both written and spoken.
• Demonstrated experience in Hyperion Essbase.
  
  
  

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
  
  
  

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

India-Gujarat-Ahmedabad