Senior Consultant - Application Support Specialist

Group Description

JOB DESCRIPTION

Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracle’s customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the top five Mutual Fund companies and four of the top five World Stock Exchanges.

With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the world's most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements

Banking Consulting NACA which is a part of Americas Region under ‘FSGBU - Consulting’ delivers Oracle Technology and Applications solutions for clientele in the North America, South America and Caribbean region. The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products.

Your Opportunity

This gives you an opportunity to apply your technology knowledge, skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies. Utilize your communication and service skills to provide support in addition to problem solving and technical skills.

Our Ideal Candidate

• Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfection
• Effective verbal and written communication skills.
• Should be bilingual. Able to have effective written and verbal communication in Spanish and English
• Proactive, willing to take ownership, ability to quickly learn new technologies and take up new tasks and initiatives
• Should have excellent problem solving, analytical and technical troubleshooting skills
• Ready for working in shifts
  
  
  

Your Responsibilities

Your responsibilities include:

• Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution
• Provide immediate assistance to end users for incidents / problems involving FLEXCUBE/OFSLL products.
• Perform first level analysis and diagnosis of incidents / problems for end-users.
• Collaborate daily with the L3 support & development teams to ensure proper information is available to them to triage and fix software bugs.
• Maintain and create documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date.
• Provide technical assistance as needed for troubleshooting and customer service
• Ensure technical problems are resolved in a timely manner
• Provide input regarding methods to increase operational efficiencies and technical product improvements
• Become internal expert on supporting FLEXCUBE, OFSLL software
• Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client.
• Document all work in accordance with agreed standards/processes applicable for Oracle / Client.
• Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements.
• Perform proper handover / knowledge transfer at end of each assignment.
• Timely status reporting to supervisor.
• Timely submission of timesheets and expenses for Oracle / Clients.
  
  
  

Your Qualifications

• Mandatory
• A minimum of 2 years working experience as L2 application support engineer for Banking/Financials services application
• Able to perform Issue Tracking on Application and follow-up for resolution of same with stakeholders
• Experience in supporting Web-based business applications
• Moderate knowledge in writing complex SQL queries
• Working knowledge in UNIX Operating System
• Skilled in creating and maintaining technical documentation.
• Should be bilingual. Able to have effective written and verbal communication in Spanish and English
• Optional
• Possess good understanding of Core Banking
• Experience with web services
• Prior experience in supporting FLEXCUBE, OFSLL products is an added advantage
  

Soft/Behavioral Skills

• Works under pressure and can manage SLA’s
• Customer-friendly communication and attitude
• Strong analytical skills, attention to detail - a problem solver
• Excellent organization skills, ability to systematize and prioritize.
• Customer service experience and problem-solving skills.
• Patience and understanding.
• Investigation and diagnostic skills.
• Ability to multi-task and work with team to meet deadlines
  
  
  

Experience

• Experience of 2 to 4 years
• Experience as L2 application support engineer for Banking/Financials services application
  
  
  

Educational And Other Qualifications

• Master’s in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree.
  
  
  

Work Environment

• Should be willing to work remotely as well as travel to client locations
• Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required.
• Ability to work in a high pressure, fast moving and challenging environment
• Ready for on call support during off business hours on a need basis
• Ready to work in shifts
• Team player
  
  
  

Job Location: - Bangalore, Chennai, Mumbai

Career Level - IC2

Responsibilities

Your Responsibilities

Your responsibilities include:

• Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution
• Provide immediate assistance to end users for incidents / problems involving FLEXCUBE/OFSLL products.
• Perform first level analysis and diagnosis of incidents / problems for end-users.
• Collaborate daily with the L3 support & development teams to ensure proper information is available to them to triage and fix software bugs.
• Maintain and create documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date.
• Provide technical assistance as needed for troubleshooting and customer service
• Ensure technical problems are resolved in a timely manner
• Provide input regarding methods to increase operational efficiencies and technical product improvements
• Become internal expert on supporting FLEXCUBE, OFSLL software
• Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client.
• Document all work in accordance with agreed standards/processes applicable for Oracle / Client.
• Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements.
• Perform proper handover / knowledge transfer at end of each assignment.
• Timely status reporting to supervisor.
• Timely submission of timesheets and expenses for Oracle / Clients.
  
  
  

About Us

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