Senior Community Service Executive

The position is all about people and creating strong relationships and great experiences. CM/PC would be responsible to run operations of 15,000 – 25,000 Sq. Ft. Office Space and handling Revenue over 40 Million INR/Annum The ideal candidate must have good experience in hands-on implementation and effective in building / growing a community while managing Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols.

Roles & Responsibilities

• Profit Center head (including but not limited to):
• ASR and margin analysis
• Expense Control
• Collections
• Renewals
• Vendor management
• Retail Management
• Cost optimization
• Build and expand community c. Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships
• Client satisfaction and service delivery which lead to: a. Maximum renewals at the budget seat price b. Maintain above target CSAT score c. Every member being a Brand Ambassador for AWFIS
• Training and People development a. Guided Practice & Coaching to sub-ordinates and Facility Team b. Self-development & Readiness for next level : Shadow Community Manager
• Vendor Management a. Conformance to Purchase-to-Pay process
• Facilities Management a. Ensure Upkeep of the Centre b. Diligent towards Preventive Maintenance Calendar c. Adherence to Compliances & Protocols d. Adapts to Environmental-Socio-Governance nuances diligently
• Execution of activities directed towards Client Engagement & Brand Initiatives, CSR
• Execution of all Company Driven ideas and initiatives
• Team Player a. Collaborate within Team & other stakeholders to drive execution
  
  

We are looking for Candidates with:

• Exemplary Customer service skills and record
• An extrovert personality
• Aware and with keen interest in current affairs
• Ambition and drive to demonstrate continuous upgradation in skills and knowledge
• Enthusiasm and demonstrating noticeable participation
• Key skills in Relationship Management, Operations, Cost & Revenue Management.
• With a hunger to grow with a 2 year focus on managing additional/ increased responsibility
• Excellent written and verbal communication
• Belief in Extremely strong Process execution
  
  

Eligibility:

• Minimum experience of 3-5 years.
• Should have managed an annual revenue of a minimum of 2.5 million INR.
• Worked at a Revenue Centre in the last 2 years.
• Proficient with MS Spreadsheet
• Excellent communications skills
• Graduate in any stream, ** MBA preferred. ** Should be familiar with local language. ***Member of Community Service Club, Social and Focused Groups/ Club/s,