Relationship Manager

Skills:
Communication Skills, Customer Relationship Management, Negotiation Skills, Sales Skills, Problem-Solving Skills, Interpersonal Skills, Time Management, loan sales,

Job Summary

The Home Loan Sales Executive is responsible for promoting and selling home loan products to customers. This role requires the ability to identify potential customers, understand their financial needs, and guide them through the home loan application process. The goal is to meet sales targets, enhance customer satisfaction, and drive business growth.

Key Responsibilities

• Customer Acquisition:
• Generate leads through various sources such as cold calling, networking, and referrals.
• Identify and approach potential homebuyers or property owners interested in home loans.
• Sales and Target Achievement:
• Meet and exceed monthly/quarterly sales targets for home loans.
• Conduct home loan sales presentations and explain loan terms to customers.
• Provide personalized solutions and recommendations to meet the customers financial requirements.
• Loan Application Process:
• Assist customers in completing the loan application process, including gathering necessary documentation.
• Coordinate with internal teams (credit, operations, etc.) to ensure timely loan approval and disbursement.
• Follow up with customers to resolve any issues or queries related to the loan process.
• Market Research & Analysis:
• Stay updated on industry trends, market conditions, and competitor products.
• Identify new market opportunities and suggest strategies to improve business.
• Customer Relationship Management:
• Maintain long-term relationships with clients by providing excellent post-sale service and support.
• Address customer inquiries, complaints, and feedback in a timely and professional manner.
• Compliance & Documentation:
• Ensure that all loan applications meet regulatory requirements and company policies.
• Maintain accurate records of customer interactions, loan applications, and sales activities.
  
  

Skills & Qualifications

• Education: Bachelors degree in business, finance, or a related field.
• Experience: 1-3 years of experience in home loan sales or financial services is preferred.
• Skills:
• Strong sales, negotiation, and communication skills.
• Ability to work independently and as part of a team.
• Familiarity with home loan products, interest rates, and industry regulations.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Other Requirements: Ability to travel locally to meet clients as needed.
  
  

Key Performance Indicators (KPIs)

• Achievement of monthly sales targets.
• Customer satisfaction and retention rate.
• Accuracy and timeliness of loan documentation.
  
  

Compensation & Benefits

• Competitive salary and performance-based incentives.
• Health insurance, provident fund, and other benefits as per company policy.
• Opportunities for career growth and development.