Quality Invigilator (India)
ETS
Date: 5 days ago
City: Delhi, Delhi
Contract type: Full time
The Quality Invigilator is responsible for ensuring candidates who use ETS’s At-Home service offering maintains integrity and fairness throughout their testing process. This role requires a balance of technical proficiency, attention to detail, Understanding of ETS policy, and a strong focus on empathy to support test-takers throughout their At-Home testing experience.
Required
This role Quality Invigilator is a key member of the growing ETS team and will be required to work on a rotational shift. ETS will provide one-sided cabs during off hours only. The shifts are as follows:
Required
This role Quality Invigilator is a key member of the growing ETS team and will be required to work on a rotational shift. ETS will provide one-sided cabs during off hours only. The shifts are as follows:
- 8am - 5pm
- 4pm - 1am
- 12am - 9am
- Use strong English verbal and written communication skills to guide check-in candidates according to ETS policies. This includes securing the testing environment, ID verification, and ensuring candidate machine readiness.
- Maintain composure, etiquette, and empathy when communicating with candidates. Recognizing the criticality of the candidate’s testing event treating.
- Monitor multiple candidates simultaneously ensuring compliance with exam rules and guidelines.
- Maintain accurate and detailed records of each proctoring session identifying and documenting notable events.
- Detect, log, and escalate suspicious behavior or potential cheating incidents.
- Provide troubleshooting for technical common issues that may arise on candidate Windows or Mac machines. Having a general knowledge of the computer hardware/software, enabling camera, microphone, and screen share.
- Adherence to ETS policies for conduct is paramount in maintaining the integrity and professionalism expected of an ETS Quality Invigilator.
- Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
- Strong English verbal and written communication skills.
- Excellent Comprehension: Understanding and conveying ETS Policy and testing guidelines.
- Strong attention to detail and observational skills.
- Excellent etiquette and interpersonal skills.
- Technical skills to assist with troubleshooting common issues with Windows and Mac OS.
- Must be able to work a flexible schedule.
- Integrity: Have strong moral character to monitor important exams impartially.
- Typing Speed: The Quality Invigilators must monitor the students for extensive hours which also requires them to be proficient in Typing the required messages or to log incidents during the examination time. Maintain accurate and detailed records of each proctoring session identifying and documenting notable events.
- Endurance/ Perseverance: Quality Invigilators benefit from having strong levels of patience as they must remain online with test takers for the duration of the exam, which sometimes can last around three to four hours.
- 1+ years experience.
- Bachelor’s degree in any stream.
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