Quality Assurance - Customer Support

Adam&EveInc


Date: 1 week ago
City: Coimbatore, Tamil Nadu
Salary: ₹12,000 - ₹20,000 per month
Contract type: Full time
Skills:
Calls audit, voice process, quality check, giving feedback, Instructing, One to one Audit,

Company Overview

Adam&EveInc is a visionary company aiming to enhance humanity and transform businesses with one revolutionary idea. Headquarters in Coimbatore, Tamil Nadu. Visit https://www.adamandeveincorporated.com/

Job Overview

Junior role requiring 1-3 years of experience in Coimbatore. Full-Time position at Adam&EveInc, a BPO with 51-200 employees.

Qualifications And Skills

  • Experience in calls audit and voice process
  • Ability to conduct quality checks and provide constructive feedback
  • Proficient in instructing and coaching team members
  • Excellent communication skills
  • Attention to detail and analytical mindset

Roles And Responsibilities

  • Conduct quality audits on customer support calls
  • Ensure adherence to voice process standards
  • Perform quality checks on customer interactions
  • Provide feedback to customer support agents
  • Instruct agents on improving performance

Note : Work from Office only

Salary : 12000 to 20000(Based on performance)

Contact : 9042220388, [email protected]

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