Project Technical Lead 1

Job Description

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

End-to-End family (E2E) comprises the support of customers across different Business Units/Business Groups as needed, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

How You Will Contribute And What You Will Learn

• For projects of relatively low complexity, maintains overall ownership for the scope of the solution, throughout its lifecycle: from presales (when involved in that phase) to operations and CARE. This includes: - end-to-end bill of materials and components required for both hardware and software, as well as 3rd party required solutions: products, patches, and interfaces - sizing and expansions required throughout the lifecycle of the project - environment planning inclusive of POC, development, load-test, pre-prod and production environments.
• Working within the project when part of the pre-sales phase, ensures appropriate phasing and milestones of the project based on component availability, environment availability;
• Using technical skills, when part of the pre-sales phase, works with appropriate customer contacts to define customer objectives, gather business and technical requirements, establish credibility for Nokia’s solution;
• When part of the pre-sales phase, composes the Market Services elements of SOWs in the overall context of the program, to insure completeness and appropriately well-defined scope, verification of product commitments (assumed to be Nokia-only for low complexity projects), and communication with key stakeholders as to the architecture and implementation plan.;
• When part of the pre-sales phase, supports bid defense activities as the services owner ;
• When part of the pre-sales phase, signs off on the bid documents, scope documents, internal LOA and any change requests to those ;
• During the delivery planning phase of project delivery, owns the technical plan and works with the Project Manager developing the project plan, including phase definition, entrance and exit criteria, major activities, identification of task interdependencies, and technical project risks and mitigation strategies. Also, determines technical impacts of Change Requests. Adopts a business-oriented approach through all activities, aiming for simplification and financial effectiveness of the solution.;
• During the analysis and design phases of project delivery, develops and/or leads a small team for the development of technical deliverables, including the solution requirements, solution architecture & high-level design, solution integration plan, solution validation strategy, and leads/monitors the overall design activity.;
• During the implementation phase of project delivery, guides members of the technical project team (assumed to be a small team). Provides technical leadership for troubleshooting and debugging interoperability issues, oversees testing activity, and engages as required all technical resources (people & tools) available to the program to resolve issues. Escalation point for technical problems that arise during implementation.;
• Throughout project delivery, builds a professional and trustful relationship with appropriate customer representatives - seeking to become a "trusted advisor", continuously baselining technical decisions and the reasons for them with the customer; For handover to operations and CARE, owns the handover plan, from a technical perspective to the operations and care teams, whether Nokia internal or external. This includes: - planning the handover to the Ops and CARE teams, - supporting due diligence as required by the receiving parties prior to handover, - obtaining sign-off as part of final acceptance for the release of the project team
  
  

Key Skills And Experience

Impact

Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope & Contribution

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

Innovation

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

Knowledge & Experience

Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.