Process Manager

Please Note: CACTUS is a remote-first organisation and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events. 

The Process Manager (PM) plays the role of end-to-end management of the workflow, allocation, and delivery of individual projects from customers. Under this role, the PM is expected to coordinate on the various aspects of delivery such as understanding and collating the client instructions, assigning suitable translators and reviewers to the project, managing the timeliness of the delivery as per client’s turnaround-time expectations, and running a final check on the project documents before delivery. The Project manager is also expected to handle all client enquiries from the client manager and give them on-time resolution.

Must Have: Min 3 years of experience in end to end project management, client servicing and stakeholder management. 

• Assign projects to the suitable translator and reviewer (from the correct domain) on the in-house workflow management system, ensuring that each of the project steps is managed in a timely manner according to the client’s deadline
• Respond to customer enquiries from customer service managers
• Be responsible for the quality, instruction compliance, and timely delivery of the project
• Manage timely communication with freelance translators and plan their work schedules
• Perform final check for confirming the quality of deliverable before delivery to the client

• Bachelor’s degree and Preferable - Master’s degree in operations management or completion of PMP certification
• 5 years of experience in project management and preferable - 2-3 years of experience in the translation industry
• Medium to high proficiency in MS Excel
• Effective English communication (verbal and email)
• Preferable - Strong understanding of computer-assisted translation (CAT) technology

Personal Attributes

• Strong customer focus
• Strong focus on quality and timeliness
• Good communication skills
• Strong Planning and Organizational skills