Process Manager

Job Description

Process Manager Role and responsibilities:

• Understand business problem and requirements by building domain knowledge and translate to data science problem.
• Conceptualize and design cutting edge data science solution to solve the data science problem, apply design-thinking concepts.
• Identify the right algorithms, tech stack, sample outputs required to efficiently adder the end need.
• Prototype and experiment the solution to successfully demonstrate the value. Independently or with support from team, execute the conceptualized solution as per plan by following project management guidelines.
• Present the results to internal and client stakeholder in an easy to understand manner with great story telling, story boarding, insights and visualization.
• Help build overall data science capability for eClerx through support in pilots, pre sales pitches, product development, and practice development initiatives.
  
  

Technical And Functional Skills

• Bachelor’s degree in Computer Science with 4+ years of work experience.
• Must have experience in Advance Analytics, Data Science, regression, forecasting, analytics, SQL, R, Python, decision tree, random forest, SAS, clustering classification.
• Ability to engage clients to understand business requirements and convert the same into technical/modelling problems for solution development.
• Demonstrate strong interpersonal skills and a comfort interacting with clients from the C-suite to marketing managers to technical specialists.
• Demonstrated knowledge of analytical/statistical techniques and their applications; a working knowledge of/experience in R and Python is a plus.
• Demonstrated excellent communications skills, both written and spoken, as well as being able to explain complex technical concepts in plain English.
• Ability to present results of statistical models in business language.
• Domain understanding of at least one preferably two verticals amongst Retail, Cable, Technology (not mandate).
• Knowledge of data visualization tools (Tableau, QlikView, etc.) is a plus.
• Demonstrate strong analytical and storytelling skills and the ability to find relevant stories from piles of reports.
• Ability to manage specific tasks to completion with minimal direction.
• Ideal candidate has been in a consulting role previously.
• Hands-on expertise on the applied statistical techniques including multi-variate regression, logistic regression, market-mix models, clustering, classification, survival, churn models, speech analytics, image analytics, etc.
• Ability to collaborate with onsite colleagues in the US & UK.
• Expert in handling large data, cleansing & preparation for modelling.
• Very high attention to detail and quality.
  
  

About Us

At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.