Process Associate - Customer Service-HIG020112

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Service- Content Curation

Operations evaluation will be on comprehension, clarity, confidence, objection handling and stability

Responsibilities

• Strong attention to detail to identify and fix errors made by L1 and share feedback/insights
• Focus on accuracy/eye for details
• Ensure logical and meaningful review of url content curation
• High quality of extraction of content delivered consistently
• Domain expertise to work like a subject matter expert/L2 and challenge what seems incorrect
• Adapt and deliver high quality extraction with accuracy, commitment and consistency
• Excellent time management skills to help increase the number of extractions
• Decision making skills to understand the concepts of identifying if a website is/is not extractable
• Extremely proactive and organized with a track record of success in a team environment
  
  

Qualifications

Minimum qualifications

• Any Graduate
• Strong Communication Skills (verbal and written)
• Strong logical and Analytical skills
• Basic knowledge of websites, understanding the business objective and how to navigate to obtain desired information
  
  

Preferred Qualifications

• Good understanding on Digital Marketing and Ads ecosystem
• Fair knowledge of websites, understanding the business objective and how to navigate to obtain desired information
• Customer Service background and Digital Marketing experience will be an added value
• Strong Logical/ Analytical skills
  
  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Process Associate

Primary Location

India-Ahmedabad

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Dec 19, 2024, 9:53:30 AM

Unposting Date

Jan 18, 2025, 12:29:00 PM

Master Skills List

Operations

Job Category

Full Time