Principal Program Manager

Job Description

The Oracle Health Service Operations Excellence (SOE) team is hiring a Program Manager to lead key programs in change, problem, and asset management supporting Oracle Health’s critical customers. This role will collaborate with Incident Management, Support, and Product Development teams and provide operational support to ensure safe, automated change execution through well-defined standard operating procedures (SOPs). Additionally, the Program Manager will drive problem identification, root cause analysis, and preventive action tracking to minimize the recurrence of high-blast-radius incidents (HBEs).

The ideal candidate has a strong background in cloud operations, program management, and process optimization, thrives in fast-paced environments, and can foster cross-functional alignment to enhance operational excellence across teams.

Career Level - IC4

Responsibilities

• Collaborate with Change and Problem Managers to deliver operational support (KTLO) aimed at improving the experience of Oracle Health customers.
• Lead process improvement initiatives to boost operational efficiency within product teams, ultimately improving service availability and reliability.
• Develop and publish Standard Operating Procedures (SOPs), streamline processes, and identify automation opportunities to assist product development teams in executing safe changes, identifying problem trends, and categorizing root causes.
  
  
  

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer