P3 - Analyst (IT End User Support)

Headquartered in Tokyo, SMBC is one of the largest Japanese banks by assets (with over \238,700 billion in total assets), with strong credit ratings across the globe. The bank offers personal, corporate and investment banking services to their customer network that extends across 39 countries and regions, 15 of which are in Asia. The Asia-Pacific regional headquarter, established in 2008, is based in Singapore. The banks presence in India was established in New Delhi in December 2012, in Mumbai in March 2017 and Chennai in November 2020. In India, SMBC concentrates on Wholesale Banking with a strong client base and coverage of global and local conglomerates and corporates. Its strong financials and worldwide operations provide clients with global solutions that makes SMBC the leading choice for businesses expanding around the globe, particularly in Asia. Manage day to day IT infrastructure & server room Ensure daily capacity, performance, error, functionality, integrity and efficiency checks Ensure the entire device estate remains current with latest OS versions and patches. Assess, debug and resolve IT issues and escalations in a timey manner, showing an appropriate sense of urgency and ability to prioritize work when multiple issues are presented simultaneously. Dealing with incoming faults in a professional, courteous manner over the phone, email and walk-in. Taking ownership of faults and managing them in a logical and methodical manner. Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures. Conducting full and through diagnostics with end users to enable first point of contact fault resolution. Ensuring all faults are progressed & cleared within SLA escalating to other internal and external teams as appropriate. Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress. Diagnosing and resolving problems to the customers satisfaction. Maintain and develop own knowledge and skills to assist with first time fault resolution. Identify and escalate repeat issues or service risks into service management teams. Sharing knowledge with team colleagues Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational Resolve all the Vulnerabilities in a timely manner as per the vulnerability report received from SAG Minimum 5+ years of experience working at IT Service Desk/ IT Service Management/Technical Support/ Banking IT Support Familiar with working on Windows 7/10, Windows Server 2016/2019 or Linux based distributions (within a hosting environment). Thorough understanding of networking and WAN technology. Must be able to demonstrate a customer first approach to support. The ability to liaise and communicate confidently and professionally with customer representatives at all levels. Natural aptitude for trouble shooting & problem solving. Have robust experience in a helpdesk or technical support environment. Highly organised and able to work on own initiative to complete the range of tasks required. Flexible and willing to work outside core business hours as required. Should be thorough in analysing the data and report preparation. Knowledge of Antivirus/Anti-malware. Understanding of Group Policy governance and AD OU infrastructure.,

Key Skills

• IT Service Desk
• IT Service Management
• Technical Support
• Linux
• Networking
• Customer Support
• Troubleshooting
• Problem Solving
• Helpdesk
• Antivirus
• Banking IT Support
• Windows 710
• Windows Server 20162019
• WAN Technology
• Antimalware
• Group Policy Governance
• AD OU Infrastructure
  
  

Recruiter Details

• Sumitomo Mitsui Banking Corporation (SMBC)
• All India
• hidden_email
• hidden_mobile
  
  

Company Details

Sumitomo Mitsui Banking Corporation (SMBC)